70230-Customer Experience Coor

TJX Companies

3.5

(20)

Stoneham, MA

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2267944EXTERNALENGLOBAL

    Position summary

    • Creates a positive internal and external customer experience

    • Promotes a culture of honesty and integrity; maintains confidentiality

    • Takes an active role in training and mentoring Associates on front end principles

    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

    • Addresses customer concerns and issues promptly, ensuring a positive customer experience

    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed

    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates

    • Provides and accepts recognition and constructive feedback

    • Partners with Management on Associate training needs to increase effectiveness

    • Ensures adherence to all labor laws, policies, and procedures

    • Promotes credit and loyalty programs

    • Supports and participates in store shrink reduction goals and programs

    • Promotes safety awareness and maintains a safe environment

    • Other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule, including nights and weekends

    • Strong understanding of merchandising techniques

    • Capable of multi-tasking

    • Strong communication and organizational skills with attention to detail

    • Able to respond appropriately to changes in direction or unexpected situations

    • Team player, working effectively with peers and supervisors

    • Able to train others

    • 1 year retail and 6 months of leadership experience

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    This position has a starting pay range of $16.00 to $16.50 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.
    Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: Marshalls Store 0348 || 87 Main Street || Stoneham || MA || 02180

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives