Central Operations - WorkJam Asst Project Manager/Coordinator

vements, and contributes to operational updates. Collaborating with stakeholders across various levels ensuring all outputs align with the Off-Price business model and enhance customer satisfaction.

Key Responsibilities:

Working within the Central Operations Function to:

• Engage proactively and effectively with appropriate functions at various levels.

• Provide general coordination support for project plans and key functional initiatives as required.

• Administration of a number of store operation application including WorkJam

• Effectively navigate the business to ensure outputs are delivered to agreed timescales and deadlines.

• Prepare effective communications for all European markets working with the various communications teams related to WorkJam.

• Engage appropriately to ensure that all information is accurate in all business cases for Central Operations initiatives.

• Responsible for own development and support others to maximise potential.

Job Specific Responsibilities:

• Responsible for end user supports and management of incidents raised via the incident management system (Service Now)

• Support Central Operations Project Managers at the initiation,definition, testing and implementation of Systems & Technology projects

• Supporting with the preparation of documentation, suggesting improvements and/or cost effective alternatives.

• Support User Acceptance Testing by validating test cases, completing testing and feeding back on any issues identified.

• Partners with appropriate teams to produce training materials to ensure system changes or new systems are trained out effectively

• Write, implement and maintain training and Best Standards Practice (BSP) documentation relating to systems and process changes and updates

• Partner with the communication teams to ensure communication is timely, precise and relevant

• Liaise with appropriate user groups when the team is undertaking new system upgrades/launches to ensure adoption

• Gather feedback on all current and future projects ensuring the end users are considered in decision making

• Detail, investigate and resolve to a set SLA, general system queries that are highlighted to the team by end users

• Requirement for Travel to Watford and other Head Office locations

Key Skills, Knowledge & Experience

• Ability to understand and simplify complexity

• Demonstrate problem solving abilities to find a technology solution to business problems

• Fast learning skills and a background in using technology to facilitate business efficiencies

• Numerate, analytical, able to interpret complex data and make sound recommendations.

• Strong organisational skills with ability to be flexible and respond to swiftly changing priorities.

• Demonstrate a high degree of personal and professional integrity.

• Ability to build and sustain authentic relationships at all levels across the business.

• Excellent influencing and communication skills.

• Comfortable working with minimal planning within a fast-paced environment

• Outstanding verbal and written communication skills

• Experience or training within an administrative or store based role

• Second language skills desirable but not essential

• Development/Integration skills desirable but not essential

• Knowledge of store systems is desirable but not essential

As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.

Address:
73 Clarendon Road

Location:
EUR Home Office Watford GB