Global Continuous Improvement Manager

Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.

We have an exciting newly created opportunity on our expanding Global Continuous Improvement team! The Global Continuous Improvement Manager will be onsite at our Marlborough, MA campus 2 days a week and remote 3 days in our hybrid work model.

Our Vision for this Role

As the Global Continuous Improvement Manager you’ll lead, manage, and have responsibility for high value and complex cross functional projects using Lean Six Sigma (LSS) and Intelligent Automation methodologies. You will also mentor less experienced associates in Lean Six Sigma (LSS) and develop associates for future growth within the organization. As a subject matter expert (SME) for process improvement initiatives, you will support the TJX continuous improvement program across business divisions and functions.

The Skills that will Make You Successful

• 3+ years of experience in Process Improvement, Quality, Operations, or other technical field
• Black Belt certification preferred
• Agile, SAFe, PMP, PgMP or Prince2 certification an advantage
• Bachelor’s degree or equivalent in Operations Management, Quality Management, Industrial Engineering, Math, Statistics or another technical major preferred
• Demonstrated proficiency of Lean and DMAIC tools
• Knowledge of Robotic Process Automation and Artificial Intelligence
• Presentation and communication skills
• Relationship building skills
• Project management
• Facilitation, team building and change management skills
• Mentoring and coaching skills
• Demonstrated ability to balance opposing agendas
• Organizational and time management skills.
• Proven ability to deliver measurable results

The Responsibilities You’ll Have

Project Management

• Leads, manages, and is responsible for high value, high profile and complex cross functional projects using Lean Six Sigma (LSS) and Intelligent Automation methodologies.
• Delivers measurable and validated results, leads playback to SLT multifunction Sponsors
• Leads Process Optimization functional reviews and provides recommendations on the use of Lean, DMAIC and IA tools
• Guides the project team through all phases of the DMAIC (Define-Measure-Analyze-Improve-Control) roadmap.
• Identifies the "Voice of the Customer" through data collection, surveys, and interviews.
• Is responsible for the collection and analysis of data. Identifies and defines project metrics.
• Scopes and assists in project definition for LSS projects.
• Performs measurement systems and capability analysis.
• Reviews statistical tests for accuracy.
• Leads the project team in the generation and evaluation of solutions.
• Develops pilot plans as needed.
• Develops control plans to ensure project gains are continuous and sustainable.
• Knowledgeable in the Agile Scrum methodology, Jira and Product Manager/Owner roles.

Program Support

• Responsible for the process improvement program through the development and delivery of process improvement material and training.
• Leads in the development and delivery of continuous improvement documentation and training.
• Participates in the development and maintenance of the continuous improvement standards and methods applying industry best practices.
• Identifies project opportunities while working within various business functions.
• May participate on project teams outside of the functional area as a subject matter expert (SME).
• Drives innovative strategies at TJX,
• Cognizant of the evolving continuous improvement external and internal landscape and can enable new strategies for TJX including the Intelligent Automation program and deep analytics

Associate Development

• Coaches indirect reports on project performance.
• Coach business partners to bring their Process Optimization journeys to life.
• Motivates team to achieve measurable results.

Decision Making

• Decisions pertaining to the definition, analysis, implementation and control of process improvement initiatives
• Evaluation of solutions and control plans, support of IA Journey and deployment
• Management of project teams

The Value You’ll Deliver

You’re a trusted partner who provides value to many areas of TJX through your ability to lead teams, deliver measurable results, and train and develop talent by leveraging your Lean Six Sigma expertise and industry knowledge.

Your Brand within the TJX Community

Through your work with other groups, you’ll be recognized as someone who supports their goals and objectives as a trusted partner and delivers results across many TJX business functions.

Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.

We care about our culture, but we also prioritize the tangible stuff - competitive pay, great benefits, and a great group of people.
                          
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

COVID-19 vaccination is a condition of employment at TJX, subject to reasonable accommodation where required by law.  

 Posting Notes: Marlborough  || MA