#TJCOGLOBAL2319449EXTERNALENGLOBAL
asis where you are required to deliver routine HR advice against the HR service catalogue and performance dashboard in each country. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.
You are responsible to share policy-led advice to managers and associates either on the phone or on email. Managers require advice on a number of policies including disciplinary, grievance, performance management and absence. The advice ranges from low level probationary support to more serious allegations.
WHAT YOU'LL DO
Act as first point of contact for HR and deliver an advisory service
Log and manage cases in the HR case management system
Provide support and coaching to associates to make their lives easier by encouraging them to self-serve where possible and appropriate
Ability to spot patterns and identify where there is an opportunity for improvement
Provide consistent and expert advice in line with HR policies and country legislation
Work with and refer to the Senior Advisor, HRSC Manager, HRBP's and ER for complex cases and support
Understand and interpret multi-country HR policies and processes to deliver advice
Manage and maintain accuracy in all your correspondence
Ensure you remain up to date with HRSC processes and procedures
Support with note taking as and when required
Maintain a high level of knowledge of policies and ensure you keep up to date on legislative changes
Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP's on a regular basis
Support other areas of the HRSC with calls and emails in peak periods
Ensure the materials used to support the processes are up to date
Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems
WHAT YOU'LL BRING
Confident and credible as the face of HR to the business
Experience of conflict management and resolution
Customer focused
Ability to challenge tactfully and to build capability to self-serve
Able to work to tight deadlines
Accuracy is critical in this role
Attention to detail is essential
Ability to work accurately under pressure while maintaining high customer service standards
Excellent communication skills both written and oral
Excellent IT skills with knowledge of Word and Excel
Positive and confident approach
Ability to spot patterns and identify where there is an opportunity for improvement
HR Professional education or qualification is ideal
Experience of working in a HR Service Centre would be an advantage
Come and Discover Different at TJX. From opportunity and teamwork to growth, we think you'll find that it's so much more than a job. When you're a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding the greatest deals and fantastic style. Best of all? They have a lot of fun doing it.
We care about our culture, but we also prioritise the important things like competitive salaries, solid benefits and plenty of room to grow in your role. It's our way of empowering you to make your career here.
We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.