IT Engineering Manager

What you'll do

As an IT Engineering Manager within our Enterprise Desktop and Collaboration Services (EDCS) team, you will be responsible for achieving operational excellence through new feature and process development within our TJX collaboration systems. This role will be critical for the continuous improvement, feature development, and secure delivery of high business value collaboration tools at TJX. You will use your Microsoft 365 expertise to shape technical proposals, design and implement new solutions, and deliver large transformational programs. The IT Engineering Manager will lead the Engineering team, providing coaching, mentoring, technical expertise, and strategic guidance to support our global operations.

Key Responsibilities:

• Lead engineering teams and projects to further secure the TJX Microsoft 365 Platform

• Mentor, coach, and develop engineering mindset and systems thinking within the team.

• Identify improvements to TJX Microsoft 365 environment based on experience and industry expertise.

• Partner with other areas within IT to deliver overall improvements to TJX's operational processes and end-user experience.

• Author architectural and operational handbooks for documentation and transferring operations from Engineering to Operational teams.

• Provide guidance as needed to operational teams to support L3 incident management

• Identify methods to monitor and improve service stability through the reduction of incidents and service disruptions.

• Maintain expert knowledge in Microsoft 365 changes and industry news.

• Lead design approaches for solving visible and complex business problems, provides input into design best practices, define standards for specific processes and / or components.

• Mentor and coach engineering mindset within the team.

• Responsible for ensuring adherence to all enterprise and security non-functional requirements and standards for the platforms we manage.

• Special projects as assigned.

What you'll need

We seek creative, customer-focused individuals with technical expertise and a mindset for continuous improvement. We rethink how software and infrastructure are delivered at cloud scale and work closely with other teams to improve key services.

• Broad and advanced knowledge of the Microsoft 365 platform with subject matter expertise in administration of Microsoft Exchange Online, SharePoint Online, Purview, Defender and Microsoft Teams

• Strong Graph API and PowerShell experience automating administrative tasks and reporting

• Experience leading governance implementation projects in Microsoft 365

• Experience leading the delivery of Microsoft 365 solutions in a large global enterprise practicing Agile methodologies

• Experience leading the design and architecture of Microsoft 365 solutions, ensuring they meet business requirements and align with industry best practice

• History of creating and improving standard operating procedures and complex cross-functional work processes

• Strong team player with a focus on customer experience that provides technical leadership and mentorship to the IT team, fostering a culture of continuous improvement and innovation.

Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:
770 Cochituate Rd

Location:
USA Home Office Framingham MA 770 Cochituate Rd

This position has a starting salary range of $124,800.00 to $162,300.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.