Loss Prevention Customer Service Associate - Friendship Heights

TJX Companies

3.5

(20)

Washington, DC

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2249479EXTERNALENGLOBAL

    Position summary

    agement.

    • Performs a closing safety sweep of the store with a member of management.

    • Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.

    • Adheres to all Company Policies and Procedures, including Loss Prevention policies.

    • Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.

    • Documents required incidents in AIIM (case management).

    JOB POSTING: LP CSA (TACTICAL UNIFORM)

    • Job Description:
      • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
    • Roles and Responsibilities of CSA (Tactical Uniform):
      • Maintains a proper and professional stance in the designated area at the front of the store.

      • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

      • The CSA provides their own black pants and black shoes.

      • Responds to customer inquiries.

      • Properly responds to Merchandise Protection Pedestal Activation.

      • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

    Documents required incidents in case management.

    Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?

    Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives