Loss Prevention Customer Service Associate - Full Time

Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

Posting Notes: HomeGoods Store 0671 || 5245 Monroe Street || Toledo || OH || 43623

Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

Responsibilities:

• Provides prompt, courteous and knowledgeable service to internal and external customers

• Engages customers, providing support and creating a positive shopping environment

• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

• Observes proper checkout procedures for customers and Associates

• Communicates shrink-related concerns to Store Management and Loss Prevention

• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

• Coordinates and executes shrink-related activities in partnership with Store Management

• Supports and participates in store shrink reduction goals and programs

• Promotes a culture of honesty and integrity; maintains confidentiality

• Encourages Associate use of shrink reduction resources

• Promotes safety awareness and supports maintenance of a risk-free environment

• Follows through on commitments; accomplishes goals with minimum supervision

• Adheres to all labor laws, policies, and procedures

• Performs other duties as assigned

Requirements:

• Excellent communication skills and sound judgment

• Ability to respond appropriately to changes in direction or unexpected situations

• Team player, working effectively with peers and supervisors to accomplish tasks

• Able to work a flexible schedule to support business needs

• 0-2 years retail or security experience

At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

 Posting Notes: HomeGoods Store 0671 || 5245 Monroe Street || Toledo || OH || 43623