Loss Prevention Customer Service Associate II

TJX Companies

3.5

(20)

Clinton, MD

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2256994EXTERNALENGLOBAL

    Position summary

    ssociate is responsible for wearing black pants and shoes.

    • Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).

    • Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.

    • Properly responds to Merchandise Protection Pedestal Activation.

    • Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.

    • Performs a closing safety sweep of the store with a member of management.

    • Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.

    • Adheres to all Company Policies and Procedures, including Loss Prevention policies.

    • Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.

    • Documents required incidents in AIIM (case management).

    JOB POSTING: LP CSA (TACTICAL UNIFORM)

    • Job Description:
      • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
    • Roles and Responsibilities of CSA (Tactical Uniform):
      • Maintains a proper and professional stance in the designated area at the front of the store.

      • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

      • The CSA provides their own black pants and black shoes.

      • Responds to customer inquiries.

      • Properly responds to Merchandise Protection Pedestal Activation.

      • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

    Documents required incidents in case management.

    We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.
    Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: Marshalls Store 0733 || 8895 Woodyard Rd || Clinton || MD || 20735

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives