Loss Prevention Customer Service Associate II - Full Time

TJX Companies

3.5

(20)

Westminster, CO

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2227983EXTERNALENGLOBAL

    Position summary

    pany-issued radio.

    • Properly responds to Merchandise Protection Pedestal Activation.

    • Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.

    • Performs a closing safety sweep of the store with a member of management.

    • Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.

    • Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.

    • Remains in their designated area of the store (aside from breaks).

    • Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.

    • Adheres to all Company Policies and Procedures prohibiting the use or carrying of weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices.

    • Documents required incidents in AIIM (case management).

    JOB POSTING: LP CSA (TACTICAL UNIFORM)

    • Job Description:

      • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
    • Roles and Responsibilities of CSA (Tactical Uniform):

      • Maintains a proper and professional stance in the designated area at the front of the store.

      • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

      • The CSA provides their own black pants and black shoes.

      • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.

      • Directs customers to areas of the store they may ask about.

      • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.

      • Properly responds to Merchandise Protection Pedestal Activation.

      • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

    Documents required incidents in case management.

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives