Loss Prevention Customer Service Associate Tactical

TJX Companies

3.5

(20)

Farmingdale, NY

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2250725EXTERNALENGLOBAL

    Position summary

    iform (tactical vest, black shirt and pants, and black shoes). The Company provides the tactical vest and black shirt. The Associate is responsible for wearing black pants and shoes.

    • Smiles and greets customers appropriately, demonstrate courtesy and respect.

    • Establishes and maintains position at the front of the store (TJ Maxx and Marshalls) or in a department (TJ Maxx only).

    • Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.

    • Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.

    • Performs a closing safety sweep of the store with a member of management.

    • Acts as a witness to shoplifter apprehension attempts with certified Store Detectives.

    • Adheres to all Company Policies and Procedures to not detain, apprehend, chase, follow, question, or accuse anyone of dishonesty or make a customer feel uncomfortable.

    • Remains in their designated area of the store (aside from breaks).

    • Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.

    • Adheres to all Company Policies and Procedures prohibiting the use or carrying of any weapons, including but not limited to guns, knives, tasers, batons, pepper spray or similar devices.

    • Documents required incidents in AIIM (case management).

    Job Description:

    • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

    • Roles and Responsibilities of CSA (Tactical Uniform):

      • Maintains a proper and professional stance in the designated area at the front of the store.

      • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

      • The CSA provides their own black pants and black shoes.

      • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.

      • Directs customers to areas of the store they may ask about.

      • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.

      • Properly responds to Merchandise Protection Pedestal Activation.

      • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

      • Documents required incidents in case management.

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    This position has a starting pay range of $16.00 to $17.00 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: TJ Maxx Store 1317 || 231 Airport Plaza Blvd || Farmingdale || NY || 11735

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives