Loss Prevention Customer Service Associate (Tactical Uniform) - Midtown, Miami

TJX Companies

3.5

(20)

Miami, FL

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2222032EXTERNALENGLOBAL

    Position summary

    s of CSA (Non-Tactical Uniform):**

    • Remains in the designated area at the front of the store (TJ Maxx and Marshalls) or designated department (TJ Maxx only).

    • Wears the designated Company-issued CSA Non-Tactical Uniform consisting of the assigned shirt.

    • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.

    • Properly responds to Merchandise Protection Pedestal Activation.

    • Uses approved Customer Engagement Techniques to prevent external theft.

    • Directs customers to areas of the store they may ask about.

    • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.

    • Asks customers if there is anything they need assistance with.

    • Identifies internal alert signals and reports them to their supervisor.

    • Documents required incidents in case management.

    Opportunity: Contribute To The Growth Of Your Career.

    Supports a positive customer shopping experience and maintains a strong store partnership with store teams and Loss Prevention. Understands operational procedures and deters acts of dishonesty within established customer service guidelines.

    • Provides timely, courteous and knowledgeable service to customers

    • Engages customers, providing support and creating a positive shopping environment

    • Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

    • Observes accurate checkout procedures for customers and Associates

    • Communicates shrink-related concerns to Store Management and Loss Prevention

    • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

    • Coordinates and completes shrink-related activities in partnership with Store Management

    • Supports and participates in store shrink reduction goals and programs

    • Promotes a culture of honesty and integrity; maintains confidentiality

    • Encourages Associate use of shrink reduction resources

    • Promotes safety awareness and supports maintenance of a risk-free environment

    • Follows through on commitments; accomplishes goals with minimum supervision

    • Adheres to all labor laws, policies, and procedures

    • Performs other duties as assigned

    Who We Are Looking For: You!

    • Excellent communication skills and good judgment

    • Ability to respond appropriately to changes in direction or unexpected situations

    • Standout colleague, working effectively with peers and supervisors to accomplish tasks

    • Able to work a flexible schedule to support business needs

    • 0-2 years retail or security experience

    A Few More Reasons to Love TJX.

    • Competitive Compensation

    • Weekly Paychecks

    • Associate Discount

    • Career development opportunities

    • TAAP - TJX Associate Assistance Programs

    • Be a part of an inclusive team

    • Flexible work schedules

    Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

    We're reinventing retail and helping people discover that next find that's going to be their new signature look. You can be a part of their journey to look amazing.
    Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that's what it's like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: Marshalls Store 0392 || 3401 N Miami Ave Ste 130 || Miami || FL || 33127

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives