#TJCOGLOBAL2316920EXTERNALENGLOBAL
chandise discount for yourself and eligible family members at all TJX Canada stores
Associate and Family Assistance Program to support healthy living
What you'll do
It's safe to say, there's no shortage of variety in what we do. Here are some key accountabilities of the role:
This position accountable for the day-to-day operations of Customer Service function across all TJX Canada stores to increase customer satisfaction and reinforce brand loyalty, reduce risk and protect brand reputation
Supervises the day-to-day operations of the customer service function, managing the customer service team with various aspects of the function
Monitors and evaluates customer service contacts, measurement (KPI), reporting and makes optimization recommendations as required
Build and maintain dashboards via the CRM platform, Power BI, Excel and other tools as required
Responsible for setting team talent plan spanning 3 to 6 months to assess and grow team members; through talent assessment, IDPs, mid and year end reviews
Executes operational initiatives as required with other business functions, including but not limited to Store Operations, Loss Prevention, Finance, Health & Safety, General Liability Claims, Human Resources on a regularly basis
Partner with Customer Service Manager and Brand team to identify, prevent and problem solve potential crisis and communications issues
What you'll need
To begin your career with us, we require the following:
Minimum three (3) years of experience in customer service, high volume call centre and or retail environment with minimum one (1) year people management / supervisory experience
Must be bilingual/fluent in both English and French, verbal, and written communication
Post-secondary education in Business Management, Marketing or related program considered an asset
Experienced with general liability claims work experience, familiar with Loss Prevention practices, discrimination, and harassment claims
Working experience data science tools such as Power BI, Performance Analytics, SQL or Python
Salary Range: $73,190 - $102,410* /year
*This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.
Posting details
Application closing date: February 04, 2025
Internal TJX Canada Associate to submit the completed and signed Internal Application Form along with their resume through TMS. For more information, refer to the Internal Application Form Guide located on the Thread/HR Hub. In addition, please use your personal email address when submitting your resume and Internal Application Form.
Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you'll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different?
Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.