Retail Customer Service Supervisor

TJX Companies

3.5

(20)

Cupertino, CA

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #2207038

    Position summary

    anding customer service

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
    • Provides and accepts ongoing recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs during customer interactions
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and supports maintenance of a risk-free environment
    • Performs other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule to support business needs, including nights and weekends.
    • Strong understanding of merchandising techniques
    • Capable of prioritizing multiple tasks at one time
    • Strong organizational skills with attention to detail
    • Ability to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors to accomplish tasks
    • Strong communication skills
    • Ability to train others
    • One year retail and 6 months of leadership experience.

    A Few More Reasons to Love TJX.

    • Competitive Compensation
    • Weekly Paychecks
    • Associate Discount
    • Career development opportunities
    • TAAP – TJX Associate Assistance Programs
    • Be a part of an inclusive team
    • Flexible work schedules

    Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

    Pay Range:  $https://18.20 to $https://18.70

    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     Posting Notes: TJ Maxx Store 0628 || 20730 Stevens Creek Blvd || Cupertino || CA || 95014

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives