Retail Loss Prevention Customer Service Associate

TJX Companies

3.5

(20)

Marysville, WA

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2265490EXTERNALENGLOBAL

    Position summary

    kes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice. - Directs customers to areas of the store they may ask about. - Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern. - Properly responds to Merchandise Protection Pedestal Activation. - Adheres to proper use of the Body Worn Camera as outlined in policy and procedure. - Documents required incidents in case management.

    Who We Are Looking For: You!

    • Excellent communication skills and good judgment

    • Ability to respond appropriately to changes in direction or unexpected situations

    • Standout colleague, working effectively with peers and supervisors to accomplish tasks

    • Able to work a flexible schedule to support business needs

    • 0-2 years retail or security experience

    A Few More Reasons to Love TJX.

    • Competitive Compensation

    • Weekly Paychecks

    • Associate Discount

    • Career development opportunities

    • TAAP - TJX Associate Assistance Programs

    • Be a part of an inclusive team

    • Flexible work schedules

    Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

    Opportunity: Contribute To The Growth Of Your Career

    Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

    • Maintains a proper and professional stance in the designated area at the front of the store

    • Act as a visual deterrent to prevent potential loss/dishonesty

    • Review and understand the Store Emergency Response Guide

    • Wear a complete Company approved uniform including a Body Worn Camera

    • Greet customers appropriately, demonstrate courtesy and respect

    • Establish and maintain a position at the front of the store or in a department

    • Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio

    • Observe and report any suspicious behavior or critical incidents to LP or store management

    • Perform a closing safety sweep of the store with a member of management

    • Adhere to all Company Policy and Procedure

    • Document required incidents in AIIM Case Management

    • Performs other duties as assigned

    Who We Are Looking For: You!

    • Strong verbal and written communication

    • Sound decision making skills

    • Ability to take initiative and perform well independently

    • Prioritizes/organizes workload and manages time effectively

    • Able to stand for long periods of time

    • 0-2 years retail or security experience

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    This position has a starting pay range of $16.28 to $18.25 per hour.
    The full range of the position is $16.28 to $23.45 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    Loss Prevention Customer Service Associate (TACTICAL UNIFORM)

    The hiring range within this store is $15.74 to $16.40 per hour. The full range of the position is $15.74 to $21.10 per hour.

    • Job Description:
      • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.
    • Roles and Responsibilities of CSA (Tactical Uniform):
      • Maintains a proper and professional stance in the designated area at the front of the store.

      • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

      • The CSA provides their own black pants and black shoes.

      • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.

      • Directs customers to areas of the store they may ask about.

      • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.

      • Properly responds to Merchandise Protection Pedestal Activation.

      • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

      • Documents required incidents in case management.

    Who We Are Looking For: You!

    • Excellent communication skills and good judgment

    • Ability to respond appropriately to changes in direction or unexpected situations

    • Standout colleague, working effectively with peers and supervisors to accomplish tasks

    • Able to work a flexible schedule to support business needs

    • 0-2 years retail or security experience

    A Few More Reasons to Love TJX.

    • Competitive Compensation

    • Weekly Paychecks

    • Associate Discount

    • Career development opportunities

    • TAAP - TJX Associate Assistance Programs

    • Be a part of an inclusive team

    • Flexible work schedules

    Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives