Retail LP Customer Service Associate Tactical Uniform

TJX Companies

3.5

(20)

Amherst, NY

Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives
  • #TJCOGLOBAL2228887EXTERNALENGLOBAL

    Position summary

    ustomers

    • Engages customers, providing support and creating a positive shopping environment

    • Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence

    • Observes accurate checkout procedures for customers and Associates

    • Communicates shrink-related concerns to Store Management and Loss Prevention

    • Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.

    • Coordinates and completes shrink-related activities in partnership with Store Management

    • Supports and participates in store shrink reduction goals and programs

    • Promotes a culture of honesty and integrity; maintains confidentiality

    • Encourages Associate use of shrink reduction resources

    • Promotes safety awareness and supports maintenance of a risk-free environment

    • Follows through on commitments; accomplishes goals with minimum supervision

    • Adheres to all labor laws, policies, and procedures

    • Performs other duties as assigned

    Who We Are Looking For: You!

    • Excellent communication skills and good judgment

    • Ability to respond appropriately to changes in direction or unexpected situations

    • Standout colleague, working effectively with peers and supervisors to accomplish tasks

    • Able to work a flexible schedule to support business needs

    • 0-2 years retail or security experience

    Benefits offered to all Associates include: Associate discount;Employee Assistance Program(EAP);smoking cessation support;paid sick time;bereavement leave;child care discounts;pet insurance;credit union;cell phone discounts;and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 401(k);medical;dental;vision;health savings account;health care flexible spending account;life insurance;short and long term disability coverage;AD&Dpaid parental leave;paid holidays/vacation time/personal days;group auto/home/renters insurance discounts;scholarship program;and adoption assistance. Management Associates are also eligible to participate in an annual incentive program.

    Job Description:

    • The Customer Service Associate (Tactical Uniform) is a uniformed CSA who focuses exclusively on providing excellent customer engagement at the front of the store. The CSA (Tactical Uniform) uses a Company-issued Body Worn Camera to record specific events involving critical incidents for legal, safety, and training purposes.

    Roles and Responsibilities of CSA (Tactical Uniform):

    • Maintains a proper and professional stance in the designated area at the front of the store.

    • Wears the Company-issued CSA Tactical Uniform consisting of a tactical vest and black shirt.

    • The CSA provides their own black pants and black shoes.

    • Makes verbal contact with any customers within 10 feet of them within 10 seconds using a welcoming tone of voice.

    • Directs customers to areas of the store they may ask about.

    • Notifies an Associate and/or Manager via a Company-issued radio when a customer has a question or concern.

    • Properly responds to Merchandise Protection Pedestal Activation.

    • Adheres to proper use of the Body Worn Camera as outlined in policy and procedure.

    • Documents required incidents in case management.

    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    The pay range within this store is $15.00 to $19.15 per hour.

    At TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: TJ Maxx Store 0229 || 1501 Niagara Falls Blvd S300 || Amherst || NY || 14228

    Why you should apply for a job to TJX Companies:

  • 4.5/5 in supportive management
  • 75% say women are treated fairly and equally to men
  • 59% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • We are committed to an inclusive workplace where Associates feel welcome, valued, and engaged to provide value to our customers
  • We provide teaching and development opportunities that help Associates build a career
  • We offer competitive benefits that vary by country, position & length of service that add value to Associates’ lives