Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we're looking for
Toyota’s - Mazda Financial Services Customer Services Department is looking for a passionate and highly motivated Mazda Financial Services Customer Care Advocate.
The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and the collection of telephone calls from customers, dealers, and financial institutions.
Reporting to the Customer Service Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.
Center Operating Hours
You must be available to work a shift between the hours of 8 am-5 pm Arizona Time.
Training for this position will be from 8 am-4:30 pm Arizona time for 12 weeks.
The first 6 weeks will be virtual and the second 6 weeks will be in-office training.
Competitive base salary as well as benefits effective day 1.
Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
What you'll be doing
What you bring
High School Education or Equivalent.
Previous experience in customer service, retail services, and call center environments.
Excellent verbal and written communication skills including interpersonal skills.
Self-starter and independent, team-oriented, and results-driven.
Strong organizational skills and attention to detail.
Ability to effectively multitask.
Working knowledge of Microsoft Office applications (Word, Excel, etc.).
Quick learner who can utilize resources and tools as issues arise during a call.
Added bonus if you have
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Please send an email to https://talent.acquisition@https://toyota.com.