Mazda Financial Services Customer Care Advocate

Toyota North America



Chandler, AZ


Position summary


Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota’s - Mazda Financial Services Customer Services Department is looking for a passionate and highly motivated Mazda Financial Services Customer Care Advocate.

The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and the collection of telephone calls from customers, dealers, and financial institutions. 

Reporting to the Customer Service Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.

Center Operating Hours

You must be available to work a shift between the hours of 8 am-5 pm Arizona Time.


Training for this position will be from 8 am-4:30 pm Arizona time for 12 weeks.

The first 6 weeks will be virtual and the second 6 weeks will be in-office training.


Competitive base salary as well as benefits effective day 1.

Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.

What you'll be doing

  • Utilize resources and effective customer-centric communication to efficiently and accurately resolve inbound customer inquiries including but not limited to; payments, title inquiries, account status and maintenance, website questions and registration, as well as general questions.
  • Service customer needs through inbound and outbound calling strategies designed to partner with customers to create solutions to resolve delinquency with an emphasis on mutually beneficial negations and financial solutions.
  • Support strong Brand connections with our dealers by answering Dealer and Area Sales Managers inquiries via phone and email including but not limited to; titling inquires, originations, lease end, customer inquiries, and program eligibility.
  • Support various processing functions including but not limited to email, databases, SharePoint, queue management, and additional miscellaneous tasks. Attention to detail, process steps, time management, and efficiency are critical skills required to gain success across the broad range of processing tasks completed by the Universal Agent. 
  • Communicate with other workgroups regarding titles, customer service, insurance, and third parties such as DMVs, dealerships, and attorneys for legal accounts.

What you bring

  • High School Education or Equivalent.

  • Previous experience in customer service, retail services, and call center environments.

  • Excellent verbal and written communication skills including interpersonal skills.

  • Self-starter and independent, team-oriented, and results-driven.

  • Strong organizational skills and attention to detail.

  • Ability to effectively multitask.

  • Working knowledge of Microsoft Office applications (Word, Excel, etc.).

  • Quick learner who can utilize resources and tools as issues arise during a call.

Added bonus if you have

  • 2-5 years of relevant work experience (in a similar field and/or industry).

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase & lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options (if applicable).
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. 

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to https://talent.acquisition@

Why you should apply for a job to Toyota North America:

  • 4/5 in overall job satisfaction

  • 4.3/5 in supportive management

  • 82% say women are treated fairly and equally to men

  • 71% would recommend this company to other women

  • 69% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Women Influencing and Impacting Toyota (WIIT) employee resource group, with 14 chapters across North America,

  • SuccessShare, a sponsorship program designed to prepare the next generation of women leaders at Toyota.

  • Toyota paid maternity leave provides up to six to eight weeks of 100% paid leave, depending on method of delivery.