Safety Investigations Specialist I

About the Role

In this role, you will provide phone support to our customers and driver partners to build trust and encourage customer dedication. A key part of this role will be to provide insights to members of the Leadership Team to help drive continuous improvement.

As a Safety Investigations Specialist I, you will need to provide thorough, detailed support using various support platforms (email, chat, phone) & also accurately document case details, analyze information, and provide recommendations to key customers from time to time.

What the Candidate Will Need / Bonus Points

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As a Safety Investigations Specialist I in the India SA Real-time Safety team, you will engage with Uber customers or driver-driver who have experienced Safety (Harm or Injury) issues on an Uber trip.

Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.

Below is a non-exhaustive list of items that may help understand the role requirements better;

• Be a phenomenal communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber try hard.

In a safety-focused team, it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.

• Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-driver by being empathetic, acknowledging the situation, and displaying a genuine willingness to help.
• Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
• Be process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver-driver to feel the Uber love while making it easy to analyze ways to scale support.
• Be able to mitigate legal and media risk: You should be able to provide flawless support for users whose experiences could impact Uber's narrative through legal and/or media exposure.
• Be comfortable with ambiguity: You enjoy a high pace work environment that is ever-evolving.
• Be fun to work with: You are hardworking, a phenomenal standout colleague, and a lot of fun to work with.

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• Graduation

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Graduation

At Uber, we reinvent the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We’ve grown into a global platform moving people and things in ever-expanding ways, tackling big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.