Senior Strategy & Operations Manager, New Verticals

ABOUT THE ROLE

We are launching an exciting new team to grow our Grocery & New Verticals business in the US & Canada, and we need people like you to help us bring this team to life!

As a Senior Strategy & Operations Manager, you will work on operational improvements & collaborate with cross-functional stakeholders to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities.

This role will drive the development of critical insights, crafting strategies, and scaling the most impactful and innovative business initiatives to build the Grocery & New Verticals business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work. This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.

WHAT YOU'LL DO

• Experiment and scale with initiatives to improve business operations and profitability

• Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies

• Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience

• Project Management: Identify, plan, and execute projects and root cause analyses to improve our existing processes for account management and customer programs

• Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes

BASIC QUALIFICATIONS

• 4+ years of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)

PREFERRED QUALIFICATIONS

• Strong Excel/Google Sheets or SQL proficiency
• Experience problem solving and proposing unique solutions to complex issues
• Strong experience building and executing complex processes
• Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
• Experience with quantitative data analysis, deep measurable insights, modeling, and sophisticated test plan design and analysis
• Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
• Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
• Experience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlines
• Bachelor’s degree