Head of Client Outcomes

UBS

3.3

(33)

NJ

Why you should apply for a job to UBS:

  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • UBS provides 20 weeks of gender-neutral paid leave to care for the birth, adoption or foster care placement of a child
  • The Bright Horizons Care Advantage Program offers backup/emergency childcare including Care Advantage benefits & additional family support
  • To date, our Career Comeback Program has helped 230 talented individuals (91% women) launch their career
  • #288039

    Position summary

    d feedback and translate that feedback into constructive suggestions. For external partners, own and maintain fund behavioral tracking to ensure that funds meet our high standards.
    • be a communications expert; nothing gets communicated to our advisors without your review.
    • act as a senior contact for service and support staff and as an escalation point on sensitive messaging and communications.

    Specific short-term and long-term objectives:

    • get sightline into all AI Hub queues and statuses
    • deliver and govern our Single Service Channel (shared inbox; click4service; phone; PeopleSoft cases)
    • review and sign off on all Trails proactive comms and form an opinion on additional opportunities to communicate to the field proactively
    • partner with Core Processing Lead to identify Right First Time opportunities and construct issue tracker and prioritization
    • construct and govern Fund Behavioral Tracker
    • contribute to weekly business agenda with an eye towards chairing call in 2024

    Why you should apply for a job to UBS:

  • 61% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • UBS provides 20 weeks of gender-neutral paid leave to care for the birth, adoption or foster care placement of a child
  • The Bright Horizons Care Advantage Program offers backup/emergency childcare including Care Advantage benefits & additional family support
  • To date, our Career Comeback Program has helped 230 talented individuals (91% women) launch their career