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Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Primary/ Essential Duties and Key Responsibilities:
• To ensure that the day-to-day operations of the department are running smoothly.
• Should be effectively able to manage a team of 8-12 members.
• The ability to coach, mentor, or guide the team is required.
• Provide UKGPro product and HRIS subject matter expertise to customers and team members.
• Provide solutions for UKGPro System functionality.
• Manage current and add new system configurations. Includes testing and validating.
• Performs project scope, analysis, and configuration of new US and global companies in UKGPro and UTA.
• Designing and developing interactive dashboards and reports
• Collaborating with stakeholders to understand data needs
• Analyzing datasets to uncover trends and insights
• Maintaining data accuracy and integrity within BI systems
• Translating business requirements into technical specifications
• Develops customer-specific user procedures and documentation
• Assist with the implementation of new UKGPro features applicable to HRIS functions.
• Track, manage, and oversee the resolution of open project issues and items.
• Recommends process improvements after reviewing and analyzing customer business needs.
• Support automation and transformation projects as per business requirements.
• Communicate a potential service or business issue and propose a correction and mitigation plan.
• Foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively.
• Problem-solving, time management, and priority-setting skills
• Expected to demonstrate UKG core values
• Generate operational metrics to communicate and manage the performance of the production team.
• Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
• Engage in hiring along with the manager.
• Implement quality control measures effectively.
Qualification:
• Excellent understanding of SQL Dimensions and Cognos Analytics
• 5+ years of related HCM/HRIS role experience
• A minimum of 2 years of experience with UKGPro products
• Overall, 8-10 years of work experience, of which 5 years in HCM/HRIS role experience
Preferred Qualifications/Skills:
• Team management
• Working knowledge of UltiPro, time, and attendance is a plus.
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint).
• Industry-level payroll certification will be a benefit.
• Ability to provide required coverage during Eastern Time Zone
Interpersonal Skills:
• Excellent written and verbal communication skills
• Conflict resolution
• Excellent customer service skills
• Ability to handle multiple tasks under stringent timelines
• Highly motivated and team-oriented
Education/Certification/License:
A bachelor's degree in IT, business, accounting, computer science, or a related field or equivalent work experience will be considered.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]