Associate Manager (US Region- Garnishments, Child Support)

UKG

4.7

(112)

Noida, India

Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.
  • #20240038872

    Position summary

    • Manages and leads the payroll garnishment team with the goal of implementing best practices and building a world-class organization.
    • Excellent understanding of Different types of Garnishment work types, court orders, Indexing and the set up.
    • Agency calling experience would be preferred.
    • Have a thorough understanding of internal controls as they relate to domains.
    • Responsible for hiring, training, development, and all people-related aspects of leading a high-performing team.
    • Conduct one-on-one meetings with the team, provide coaching, and provide performance reviews.
    • Address any performance issues right away to ensure employees are aware of them and have the chance to improve.
    • Focus on the development of each team member individually.
    • Mentoring people, monitoring processes, and ensuring technology is leveraged to exceed customer SLAs.
    • Should be able to get the deliverables met by the team at the expected level or more.
    • Should be able to review and finalize the RCA, ensuring occurrence is controlled and improvement is displayed.
    • Should be effectively able to manage a team of 9-14 members.
    • To ensure that the day-to-day operations of the department are running smoothly.
    • The ability to coach, mentor, or guide the team is required.
    • Ensure that all daily production requirements are completed, ensuring the SLAs are met.
    • Support managers and LT with automation and transformation projects supported by business.
    • To maintain the required level of accuracy at all times.
    • Should be able to demonstrate the ability to coach, mentor, or guide the team.
    • Communicate a potential service or business issue to LT and draft or propose a correction and mitigation plan.
    • You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively.
    • Problem-solving, time management, and priority-setting skills.
    • Expected to demonstrate UKG core values.
    • Generate operational metrics to communicate and manage the performance of the production team.
    • Must have the ability to manage difficult customer communications and the ability to build strong working relationships both internally and externally.
    • Engage in hiring along with the manager.
    • Implement quality control measures effectively.
    • To submit, also assist and encourage team members to submit process innovation ideas as per the assigned goals.
    • Payroll Implementation experience will be an added advantage.

    Qualifications
    Overall, 9 to 12 years of work experience, of which the last 5 years were in Payroll/HCM,

    5 + years of management experience leading a team

    Excellent understanding of HCM, payroll garnishment operations.

    Experience in handling at least 9-14 team members

    Team handling experience, project implementation, extensive general USA payroll and UKG Pro knowledge

    We are looking for candidates, who are open to Night shift, flexible to work in shifts as per the business requirements.

    Advanced knowledge using the Microsoft Office Suite

    Experience with UKG Pro (Ulti PRO) is an added advantage

    EEO Statement

    Equal Opportunity Employer

    Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

    View The EEO Know Your Rights poster and its supplement.

    View the Pay Transparency Nondiscrimination Provision

    UKG participates in E-Verify. View the E-Verify posters here .

    Disability Accommodation

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

    Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.