Cloud Infrastructure Engineer I

Description

Kronos is seeking an Infrastructure Support Engineer capable of integrating into an experienced team responsible for the supporting deployment and maintenance of Cloud Infrastructure services in our cloud. The position requires hands-on knowledge and a thorough understanding of supporting Cloud based Infrastructure services in 24X7 customer facing environments.

The responsibilities include, but are not limited to:

Monitor and own the responsibility of incoming service requests & incidents in Cloud environment
Effectively assess technical situations and establish case priorities/severities in accordance with their service level agreement
Analyze customer configuration and effectively use of internal and external resources such as knowledge bases, user/admin manuals and internet resources to troubleshoot the problem
Monitor systems and identify performance issues proactively
Work within strict time frames and elevate incidents within defined timeframes
Monitors service delivery compliance to budget, quality standards and customer and business stakeholder
Provide production systems support that may include duties such as deployment, configuration, monitoring and troubleshooting of Cloud Infrastructure services (Compute & Network services) 24 X7, production SAAS environments
Experience in supporting Linux based infrastructure services (web, nfs, sftp, DNS, LDAP etc)
Build and support Linux based network services (load balancer, routers, firewalls)
Performance monitoring and tuning the RedHat for most optimal operational efficiency
Ability to Document existing and new infrastructure deployments using Run Book and architecture diagrams

Qualifications

Bachelor's degree preferably in Computer Science/IT & have at-least 6 months to 1.5 years of hands-on experience managing Cloud based Public Cloud Infrastructure services
Knowledge of Windows and Linux server operating system and troubleshooting would be a plus
Experience working with public cloud Google Preferred
Experience working with Cloud Management Platform (CMP)
Expertise in designing and supporting infrastructure services
Experience in supporting RedHat server clusters
Strong interpersonal and communication skills and comfortable in global working environment
Good at building and cultivating teamwork
Familiarity with ITIL processes and experience in working within controlled environment would be an advantage

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

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Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] or please call 1 (978) 250 9800.