Director, Select Services

Description

UKG is seeking a proven leader with experience in building and managing teams specifically in the tax & payroll space. The Director of Select Services will partner closely with the US Select Services team to create and execute upon the Noida delivery model. Responsible for recruiting & onboarding ?35 team members within the next 12 months, leading & driving strategy with a focus on process and customer service. This role will be directly supported by two Managers responsible for tax notices and garnishments and will partner closely with the US Select Services team.

This position will be based out of UKG Noida office in India and will report to the Sr. Director of the UKG Ready business with a dotted line to the US select services team. Further, this position will be required to operate during 11:30am IST to 8:30pm IST.
Accountable for the select services business in Noida including metrics, SLA's, & transition, training & monitoring of processes. Guides & influences people, processes, and resources to support the best interests of the business
Hire, develop, manage, evaluate and direct the select services team, coordinating the activity of staff, assigning and/or adjusting workloads, as required, to ensure work is completed in an accurate and timely manner, and in compliance with client SLAs.
Coach, mentor and provide leadership development to team members, to optimize operational excellence and create a deeper bench of experienced talent.
Engage key stakeholders and internal customers to ensure expectations are clearly defined and being met
Act as a point of escalation for US teams and facilitates timely remediation of issues; ensures resources, capabilities and capacity to meet both existing and new business demand
Instil a strong focus on customer service and satisfaction
Be a champion for UKG Select Services culture by fostering a sense of ownership, energy, and empowerment.
Build strong, trusting relationships with US, employees, and internal customers
Ensure adherence to process controls to help mitigate financial, customer service, reputation and data security risks.

Qualifications

MBA Finance, Bachelors degree in finance or CA
Experience building out new teams
Strong interpersonal and communication skills
Results oriented and self-motivated
In-depth understanding of US payroll processing and tax business
Certified Payroll Professionals with knowledge of payroll and tax accounting practices are preferred
Significant experience leading and managing payroll processing teams in an outsourced environment
Strong knowledge of payroll laws, including employer and employee multi-state payroll taxation
Solid financial acumen, proficiency in relevant payroll and accounting software
Excellent customer service skills

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

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Kronos, a UKG Company participates in E-Verify. View the E-Verify postershere.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email[email protected]or please call1 (978) 250 9800.800.