Garnishment Administrator III

the team/POD
• Research and resolve Outstanding Check Report
• Backup processing for Level I and II as needed
• Complete Peer Reviews
• Subject Matter Expert (SME) in wage attachments and relevant systems (Salesforce, GWO, Ultipro, UTE/SSP) Effective handling of more complex garnishment orders
• Serve as first point of escalation for account issues and drive resolution
• Coordinate, deliver and participate in team training
• Documenting system and operational issues in a way that they can be tracked and shared
• Audit adherence to client legend and provide feedback to assigned GS with update recommendations
• Audit Legends for accuracy and relevancy
• Assist with processing and/or auditing work for Level I & II team members needing assistance to meet SLAs
• Leverage reporting to publish SLA metrics for the team as required
• Assist in the onboarding of new hires
• Other tasks as assigned by management
• Actively review internal processes for optimization and share recommendations with Leadership
• Being consultative with the leadership team on process and efficiency initiatives
• Drive focus for clients with non-standard business requirements, increased SLA's
• Shadow team to ensure compliance to SOPs on a periodic basis
• Partner and collaborate with EEC specialists, Garnishment Services management, and Compliance Specialist to resolve issues as required
• Assist with additional documentation as assigned
• Assist in the rollout and adoption of new processes and procedures
• Assist in the transition to service of new wage attachment clients to ensure a successful customer experience when possible

Additional responsibilities:
• Raise visibility of concerns to leadership
• Promote and inspire cross team collaboration, including other internal workgroups
• Display leadership, encourage team to perform to the best of their ability and be a positive influence among the team
• Act as Team Lead backup
• Partner and provide support to various internal departments including PS Trust, PS Print Services, MS Payroll, and Customer Success.
• Assist with resolution of reconciliation items and exceptions as needed.
• Creating reports for external and/or internal customers as assigned
• Proactively seeks to prevent future issues
• Additional duties and special projects as assigned.

Experience, Education, Certification, License and Training
Associate degree (A.A.)
Preferred Qualifications:
• Working knowledge of UltiPro is a plus
• FPC or CPP is a plus
Interpersonal Skills:
• An ability to work well under stress and handle difficult or sensitive situations
• An ability to adapt in a rapidly changing environment with changing job requirements
• Strong attention to detail and adherence to deadlines
• Demonstrates good judgment and models highest levels of professionalism and teamwork
• Excellent organizational, communication, and interpersonal skills
• Ability to multi-task and follows through on commitments
• Ability to work independently with excellent prioritization skills