Global Partner Delivery Program Manager

Description

The Extended Partner Program (EPP) is a UKG sponsored program that seeks to support the growth of our Partner delivery practices in alignment with UKG capacity forecasts. The UKG EPP Program Manager drives operational excellence in the Professional Services (PS) Partner Delivery Program. The role collaboratesdirectly withexternal Professional Services Partner Program Director (PPD) andGlobal provides oversightonareas related to Partner lifecycle: Engagement, onboarding, staffing,compliance and performance management.Responsible for ensuringexternal Partner Program Director isdriving performance of Partner resourcestomeet or exceed UKG standards for the assigned role: Professionalconsultation, customer satisfaction and a quality solution deployment. This is a remote based position

Responsibilities
Drives strategy and operational excellence and contributes to major initiatives within the Extended Partner Program
Facilitates internal and external communication specific to EPP goals, objectives, and performance standards.
Establishes strategy plan and implements the short- and long-term operational objectives
Participates in identifying, developing, documenting and executing on areas of improvement for standard operating model(s) of the Extended Partner Program.
Collaborates as the main point of contact and guides the External Partner Program Director to ensure resource administration and compliance through engagement, onboarding, staffing & skills management
Responsible for ensuring Partner resources, in collaboration with External Partner Program Director, are performing to meet or exceed UKG standards for the assigned role: Professional consultation, customer satisfaction and quality solution. Engages Delivery Teams, Services Leadership and/or Resource Management for additional feedback as necessary.
Collaborates with internal UKG Professional Services Leadership to mitigate project risks related to partner staffed roles or projects.
Leverages technology and systems for process efficiency and operational excellence. Defines and communicates operational standards for partner resources.Work with stakeholders to identify, measure and tracks key performance indicators
Collaborate with key stakeholders to provide feedback to the training organization around training effectiveness and identify areas of improvement and gaps.
Contributes to the EPP capacity and budget planning.
Facilitates operational and executive level Quarterly Business Reviews focused on program alignment, operational compliance, resource development needs, and partner growth opportunities.
Supports communication and marketing of program enhancements, changes, and performance to internal and external stakeholders.

Knowledge
Software delivery/implementation processes at an organizational level
Services delivery operations, processes, challenges and business context
Understands business forecasting, resource/capacity planning and financial impacts of Partner staffing
Performance management processes and approaches
Performance metrics and measurement
Business intelligence tools, including complex financial, operational, and related reports

Capabilities & Skills
Ability to build relationships & collaborate cross functionally
Strategic, analytical and critical-thinking skills
Ability to drive and Influence change
Ability to drive projects to successful execution
Ability to understand and articulate performance management data and derive solutions
Identifies areas for improvement/opportunity and drives continuous program improvement
Problem-solving skills
Navigates adeptly through change, ambiguity, and competing priorities
Tactical agility
Strong drive for results

Qualifications

2-4 years in a professional services operations or software delivery/implementation leadership and/or program manager role
3-5 years in leading strategic initiatives to successful execution
Experience driving large and complex initiatives from end to end: framing the problem, conducting research/analysis, building business and operational plans, driving execution to success
Experience developing process documentation and communication of process changes.
Demonstrated ability to manage and execute on multiple, critical projects simultaneously.
Demonstrated experience influencing cross-functional teams to achieve project/program goals.
Bachelor's or advanced degree in Business, Business Administration, Operations, Technology, or equivalent experience
Certifications in Program or Project Management (desired)

Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

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Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] or please call 1 (978) 250 9800.