MANAGER, ACA SERVICES

The Manager, ACA Services will have the overall responsibility for leading and managing the production and customer support activities within the UKG Pro ACA Manager team. This position is responsible for managing the people, processes, and technology required to successfully complete the required production obligations timely and accurately. This position will be responsible for sponsoring technology initiatives to improve the operational performance of the team, the customer's experience, and the productivity of the team. Actively participate in the resolution of day-to-day issues that arise, including problems with customers, third parties, internal teams, and our internal systems as needed.

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more atwww.ukg.com/careers

Primary/Essential Duties and Key Responsibilities:

• Develop strong relationships and alignment with our internal partners.
• Ensure that all daily production requirements are completed each day with sufficient documentation to enable USG to defend its timeliness and accuracy with third parties without further contact from our customers.
• Drive the establishment and refinement of the Ultimate Software Services process methodology and best practices
• Oversee and manage Services functions:
  • Assist with the establishment of the ACA Services implementation methodology and best practices
  • Provide support for an identified group of UltiPro ACA Employer Services customers
  • Provides monthly and quarterly reports and notifications to customers to ensure compliance
  • Responsible for timely electronic filing for Year End ACA Filing on behalf of our customers
  • Support customer to ensure notices and appeals are appropriately researched and responded to in a timely fashion
  • Maintain the Ultimate Software internal support methodology and best practices
• Other related production activities as required
• Generate operational metrics to communicate and manage the performance of the production team
• Facilitate the delivery of training as required by internal or external customers
• Provide backup to the team and after-hours work, as necessary.
• Performs interview process for new hires for roles within the team.
• Hires, fires, and performs employee performance reviews
• Builds and maintains strong peer relationships within the team and across the organization.
• Escalate potential service issues to Senior Management.
• Directs work within clear budgetary guidelines.
• Defines standards and reusable approaches within the Services operational framework.
• Train team members on new or enhanced operating procedures and policies.
• Implement quality control measures.
• Is accountable for on-going management of effective client service relationships in one area of the business as the main point of contact for senior client representatives.
• Other duties may be assigned from time to time

Required Qualifications:

• 5+ years in a management role
• 5+ years of process/operational excellence experience
• 3-5 years ACA experience
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to handle multiple tasks under tight deadlines
• Highly motivated and team oriented
• Bachelor's degree in business, Accounting, Computer Science or a related field or equivalent work experience will be considered

Preferred Qualifications:

• 5-10+ years of payroll and/or services industry experience
• Working knowledge of UltiPro is a plus
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry-related certifications are desirable, i.e., Certified Payroll Professional (CPP), Certified Treasury Professional (CTP)

Travel Requirements:

• Travel will be less than 10%

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact [email protected].

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent recruiters have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI's Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email [email protected].