Mgr. Professional Services Consulting

s position requires a balance of strategic leadership, operational excellence, and technical insight.

Key Responsibilities
• Lead and mentor a team, ensuring the consistency and repeatability of project delivery across global engagements.
• Onboard, train, and develop team members while driving initiatives that enhance productivity and scalability.
• Serve as the primary escalation point for complex customer issues, developing and executing remediation plans to resolve challenges.
• Maintain high levels of customer satisfaction by proactively managing project health through quality assurance techniques, reporting, and consistent follow-ups.
• Accurately forecast project staffing needs and work closely with stakeholders to optimize resource utilization.
• Drive continuous improvement initiatives, resulting in superior customer experiences, enhanced team productivity, and operational efficiency.
• Provide regular reporting on productivity, performance metrics, defect analysis, escalation root causes, and forecasting deliverables.
• Identify, propose, and implement key improvement initiatives to create efficiencies and innovations that benefit both internal teams and external stakeholders.
• Anticipate potential risks or situations that could impact project success, assess their implications, and implement effective solutions.
• Collaborate with senior leadership on strategy planning, resource allocation, and overall operational improvements.
• Participate in business planning discussions, both locally and internationally, including travel for team meetings and strategic alignment sessions.

Qualifications:
• Bachelor's degree required; MBA preferred.
• 12+ years of industry experience, including 2+ years in a managerial role.
• Proven expertise in Workforce Management (WFM) and Human Capital Management (HCM) solutions.
• Experience managing direct reports, including technical leadership and mentoring.
• Strong understanding of professional services operations, including resource deployment, staff development, and partner management.
• Analytical skills with a proven ability to drive change and process improvements.
• Exceptional written and verbal communication skills, capable of engaging stakeholders across all organizational levels.
• Ability to adapt to evolving technologies and dynamic environments.
• Executive-level presence with the ability to influence and build credibility with customers.
• Demonstrated leadership and problem-solving skills.
• Willingness to travel domestically and internationally as needed.

If you are a seasoned professional with a passion for HCM/WFM solutions, a strong focus on fostering employee growth and a proven track record of driving customer success, we want to hear from you! Join us at UKG, where you can lead, inspire and make a lasting impact on both our team and customers. Apply now to be part of our exciting journey!