PART TIME RAPID RESPONSE PROFESSIONAL

Job Summary:

Ultimate Kronos Group is seeking individuals who have a passion for providing world-class customer service. In this Rapid Response Professional role, you will work 25-29 hours per week from your home office. You will be part of a team supporting our clients by adding value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS Support.

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more atwww.ukg.com/careers

To be successful in this fast-paced, high volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Kronos Group's reputation of being a world-class provider of Human Capital Management (HCM) support.

Primary/Essential Duties and Key Responsibilities:

• Provide world-class customer support and experiences through various mediums (telephone, chat, email, etc.)
• Troubleshoot payroll and software issues from our clients and partners
• Professionally communicate with clients at management level and above both verbally and through written communication
• Accurately document and manage workload in a Customer Relationship Management system (CRM)
• Be a contributing member of a team that is agile and able to support various business needs
• Ability to quickly learn and master specific areas of the business and tasks as determined by business needs and function

Required Qualifications:

• Minimum of 2 years' experience in a customer support and/or technical support environment
• Excellent verbal and written communication skills
• Domain knowledge of Microsoft Word, Microsoft Excel, Outlook and Customer Relationship Management systems (CRM)
• Strong decision-making, multi-tasking, analytical, and deductive reasoning skills
• Possess the confidence to work autonomously and in a team environment
• Be self-motivated and demonstrate initiative to resolve complex issues
• Be accountable and metric-driven

Preferred Qualifications

• BA/BS
• Telephony/Chat support experience
• Human Capital Management (HCM) experience
• Fundamental Payroll Certification (FPC)
• Salesforce experience
• Flexibility and/or motivation to take on additional hours when applicable
• Experience working in a virtual team environment

Physical Requirements:

• Sit/stand at a desk for long periods of time
• Conversate while updating various systems simultaneously

Travel Requirements:

• There is minimal to no expectations to travel for this position unless special circumstances arise and are agree upon by both parties

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Kronos Group will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company's online employment application, please contact [email protected].

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Kronos Group. These fraudulent recruiters have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Kronos Group, please click Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI's Internet Crime Complaint Center at ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email [email protected].