Why you should apply for a job with UKG:
UKG is on FGB’s Best Tech Companies for Women of 2020.
FGB'ers gave this company an overall job satisfaction of 4.8/5.
FGB’ers working at UKG rated their manager’s support at 4.6/5.
- 94%of reviewers say women and men are treated equally at UKG.
- 100%of reviewers recommend UKG to other women.
- 99%of reviewers say the CEO supports gender diversity.
401K plan + matching
Excellent medical & dental medical plan
Unlimited PTO
Description
The Practice Director is responsible for providing the service delivery leadership for Professional Services within an assigned geography. Specifically, this position is responsible for overseeing customer engagements including the project planning and execution in conformance with UKG methodology. This is a remote based position
The Practice Director will lead a team of Project Managers (PMs) and Solution Consultants (SC's) who collectively have primary responsibility for the implementation engagement, or other consulting services provided to customers.
Principal Responsibilities:
Service Delivery
Ensure that the team of Project Managers, Application/Solution consultants are fully versed in executing engagements in compliance with UKG defined methodology
Ensure that all engagements are planned, activities recorded, and managed within PS billing system, consistent with defined best practices
Effectively balance team resources given employee load, expertise, complexity, as necessary
Continually monitor all engagements to ensure milestone achievement and the execution of supporting financial transactions (Invoices, credit/re-bill activity, expense recording and invoicing, etc.)
Business Performance
Conduct ongoing engagement/project reviews ensuring a detailed understanding of project status, scope, and risks. In addition, the position is expected to effectively manage backlog within the Practice.
Customer Related Activity
Participate with Sales and Service Architects, as requested, to respond to and position service delivery expectations during the pre-sales process
Serve as the business owner of all customers within assigned practice and ensure that customer needs are met.
Leadership
Ensure that the Practice/Region understands business objectives, expectations and measurement criteria for their respective positions
Provide ongoing and timely feedback to employees relative to performance
Develop and deliver performance appraisals to all employees accompanied by specific development plans for each.
Qualifications
Minimum of 6+ years leading a Professional Services operation and/or Managerial experience in software technology
Bachelor's degree in a Business or Technology discipline or equivalent experience
A direct, demonstrated track record in delivering quality, on-time technology solutions to a diverse customer base
Demonstrated leadership in managing both Customer and internal resources (at all levels) during adverse situations problem escalations, engagement challenges effectively balancing customer satisfaction and business objectives throughout
Experienced in customer interaction at the highest executive levels (C-level) of the customer organization
Strong business acumen planning, forecasting, budgeting. Possess understanding of financial fundamentals including revenue recognition requirements within the software and service industry
Experience in communicating technical and project information in a business context
Working knowledge of Workforce Management applications from a usage and a competitive perspective
Demonstrable communication and negotiation skills are a must
Flexibility and willingness to travel
Corporate overview
Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers
EEO Statement
Equal Opportunity Employer
Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
ViewThe EEO is the Law posterand itssupplement.
View thePay Transparency Nondiscrimination Provision
Kronos, a UKG Company participates in E-Verify. View the E-Verify postershere.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email[email protected]or please call1 (978) 250 9800.800.
Need convincing? Let's review UKG's best features:
UKG is on FGB’s Best Tech Companies for Women of 2020.
FGB'ers gave this company an overall job satisfaction of 4.8/5.
FGB’ers working at UKG rated their manager’s support at 4.6/5.
- 94%of reviewers say women and men are treated equally at UKG.
- 100%of reviewers recommend UKG to other women.
- 99%of reviewers say the CEO supports gender diversity.
401K plan + matching
Excellent medical & dental medical plan
Unlimited PTO