Product Support Representative

ng outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources and Payroll modules.

•The role will require the Technical Product Support Specialist to assist customers with the use and usability of our UKG Ready application
•Diagnose, troubleshoot and resolve issues while providing exceptional service
•Provide help desk support of assigned cases including outbound call backs, e-mails, chat and internal support tickets
•Develop and maintain an intermediate level of knowledge of UKG Ready products
•Document all interactions with accounts and create trail for others to follow
•Use product knowledge and experience to resolve difficult tickets submitted by end-users while making use of problem-solving abilities
•Timely, accurate, and complete responses to inquiries
•Ability to successfully work both independently and as a part of a team
• Participation in on-call rotations is required to provide occasional after-hours support

Qualifications

Basic Qualifications:
•2-3 years of experience using Time & Attendance, Payroll and/or Human Resource applications or related experience
•2-3 years of strong demonstrated technical troubleshooting skills
• Must be able to come into the office 3 days a week

Preferred Qualifications:
•Exceptional organizational, time-management and planning skills with a strong attention to detail necessary
•Excellent written, oral communication, listening and telephone skills
•Focus on customer service and satisfaction required
•Strong computer skills with a proficiency in successfully learning new technologies quickly
•Previous help desk experience is desired
•4-year college degree preferred

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. 

View The EEO Know Your Rights poster and its supplement. 

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@https://ukg.com.