Service Desk Analyst in Lowell MA or Weston FL (10am to 7pm EST shift)

Description

Provide quality technical support for employees with high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue within the IT Support Team or by delegating and coordinating efforts of other Information Technology staff
Serve as point of contact for technical support calls received by phone, e-mail or other methods
Perform a variety of network problem analysis and monitoring tasks for the Support Team of the Information Technology department when appropriate.
Act as liaison between users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance related to IT supported systems
Participate in the preparation of training material and documentation for IT Support use; conduct periodic inventory maintenance on all equipment, track user problem trends.
Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts.
Assist with on-site installation and maintenance of network systems for users. Extract and import data according to predetermined specifications.
All other tasks as assigned

Qualifications

Bachelor's degree in Computer Science, Information Systems or related field and/or 5 or more years relevant experience in Information Systems and/or technical support
Intermediate proficiency with computer hardware, operating systems and software, including Windows 10, Apple OSX, Office 2016 and 365, Active Directory, Exchange, Citrix, VMware, Remote connectivity, RDP, Terminal Services, VPN,
Working knowledge of Windows Server Operating systems a plus.
Knowledge of Cylance AntiVirus and Dell EndPoint Encryption or other industry standard security suites
Experience with ITSM ticketing software, Service-Now preferred
Understanding of ITIL processes preferred & v3 certifications a major plus
Ability to manage multiple priorities and demands on a daily basis
Must be able to work with users at all levels of skills and abilities
Excellent communication (both written and verbal), interpersonal and analytical skills required
Dell and Microsoft Certifications a plus

Permanent schedule will be 10am to 7pm EST. First 2 months training will be 8am to 5pm, then transition into 2nd shift schedule.

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Corporate overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired? Learn more at www.ukg.com/careers

EEO Statement

Equal Opportunity Employer

Kronos, a UKG Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.

View The EEO is the Law poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

Kronos participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected] or please call 1 (978) 250 9800.