Specialty Support Representative II

UKG

4.7

(112)

Noida, India

Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.
  • #20240038904

    Position summary

    s requirements.
    Primary/Essential Duties and Key Responsibilities:
    • Work with customers and internal teams to gather configuration requirements for complex and
    lengthy projects (some of which may be billable to the customer)
    • Manage transition projects for customers that need additional assistance during their move from
    launch to support while providing a quality assurance feedback loop to the launch teams to
    measure success of the launch projects
    • Assist customers with Open Enrollment projects that require intense and highly technical
    configuration
    • Update and coordinate the set up and testing of configuration requirements for Benefits customers
    • Communicate with customers and internal partners on outstanding technical requests
    • Manage technical projects with critical deliverable deadlines and ensure success of the customer
    experience

    Qualifications
    Qualifications:
    • 1-3 years of prior US Benefits Health & Welfare experience
    • Prior Open Enrollment (configuration & testing) experience preferred
    • Strong organizational, problem-solving, and analytical skills
    • Commitment to excellence and high standards
    • Ability to manage priorities and workflow in a high pressure, constantly changing environment
    • Excellent follow up skills are critical for success
    • Ability to appropriately set and manage expectations
    • Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel
    Interpersonal Skills:
    • Excellent written and verbal communication skills
    • Conflict resolution
    • Excellent customer service skills
    • Ability to handle multiple tasks under tight deadlines
    • Highly motivated and team oriented
    Educational Requirements
    • Bachelor's degree (B.Com./B.Sc./B.A.) or equivalent
    • CEBS, GBA, PHR, SPHR, SHRM-CP, SHRM-SCP preferred

    EEO Statement

    Equal Opportunity Employer

    Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

    View The EEO Know Your Rights poster and its supplement.

    View the Pay Transparency Nondiscrimination Provision

    UKG participates in E-Verify. View the E-Verify posters here .

    Disability Accommodation

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

    Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.