Sr System Consultant - UKG WFM

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

UKG Application Managed Services for WFM is seeking an experienced Senior System Consultant to join our growing team. As part of our Application Managed Services team, the consultant will be assigned specific clients and will serve as the primary point of contact for all consulting work. Our team operates as a one-stop shop for clients, handling all escalations internally without the need for external involvement. We are looking for a candidate who can build strong relationships and partnerships with their assigned clients while delivering expert solutions and support. Additionally, the consultant should be able to act as a strategic advisor to clients and perform application optimization to ensure the best possible performance of their workforce management systems.

We are a global team servicing various industries within the US and internationally, providing significant opportunities for professional growth, including project management and consulting skills. If you are passionate about delivering high-quality solutions in workforce management and want to grow your skills further, we encourage you to apply!
Job Responsibilities:
• Hands-on configuration of UKG Workforce Central (WFC) and/or UKG Dimensions with other Enterprise applications.
• Assess customer business challenges and translate them into applicable WFM solutions.
• Collaborate directly with customers to align produced solutions, while also working independently to deliver results.
• Deliver presentations and communicate effectively at all levels within both the customer's organization and UKG.
• Manage customer relationships, contracts, and change requests, ensuring projects are handled in a timely and professional manner.
• Escalate issues to management as necessary and serve as the primary contact for client needs.
• Train and mentor junior consultants in various areas of workforce management.
• Contribute to contract renewals and ensure the build and maintenance of existing contracts.
• Support ongoing training and skillset development by acquiring DellBoomi certification and UKG Integration certification within the first 6 months of employment, provided by the company.

Basic Qualifications:
• Minimum of 5 years of work experience, including at least 3 years implementing a UKG Workforce Management Solution or 3+ years of integration/API development experience.
• Advanced knowledge of UKG Workforce Central and/or UKG Pro WFM (formerly Dimensions), particularly in scheduling, absence management, custom reporting, integrations/APIs, and HR/payroll processing.
• Experience in SaaS-based systems integration or implementations.

Preferred Qualifications
• BS/BA degree in Computer Science, Management Information Systems, or a related field.
• Dell Boomi Developer Certification is preferred.
• Excellent oral and written communication skills.
• Experience in SaaS-based systems integration or implementations.
• Project management experience is not required but will be developed on the job.

#LI-REMOTE

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $70,100 to $100,800, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers