Tax Research Administrator

Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

UKG is currently seeking a customer focused, highly energetic, and experienced individual to join our Payment Services Team as a Tax Research Administrator I. This role will assume some of payroll tax related responsibilities, including but not limited to, quarterly and annual reconciliation of wages and taxes and analysis/resolution of payroll tax notices. The qualified candidate will have strong customer service and payroll tax filing experience. The position will demand strong organizational and analytical skills and problem-solving expertise.

Duties and Responsibilities:
• Handle basic research steps for basic tax notice types (e.g., Tier 1)
• Research and resolve payroll tax notices for multi-state tax entities.
• Aid business units on payroll tax related inquiries.
• Maintain and update tax notice cases in Salesforce with resolution progress including communication to customers.
• Assist with various projects as assigned.

Basic Qualifications:
• Proficient in Excel and Word
• Ability to negotiate positive resolutions with customers and payroll tax agencies
• Proficient working with multiple systems and tools to perform job functions
• Ability to work independently and within a team-based environment
• Customer Service skills (e.g., setting and meeting expectations, care & empathy, follow up, etc.)
• Good oral and written communication skills and above average administrative skills

Preferred Qualifications:
• Bachelor's Degree in Business, Accounting, or a minimum of 3 years equivalent work experience
• General accounting knowledge

• Excellent analytical and follow up skills
• Good time management skills in order to meet production and aging goals
• Professionalism - demonstrated ability to interact professionally with others
• Demonstrated experience performing payroll tax reconciliations and analysis
• Previous Customer service experience
• Working knowledge of payroll tax quarterly and annual reconciliations

Where we're going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster and its supplement.

View the Pay Transparency Nondiscrimination Provision

UKG participates in E-Verify. View the E-Verify posters here.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

The pay range for this position is $34,400 to $49,450, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers