Technical Support Technician - PST

UKG

4.7

(112)

Santa Ana, CA

Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.
  • #20240037246

    Position summary

    ustomers with software and hardware issues on our AutoTime solution. The Technical Support Technician is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention.

    ***** Early shift (7:00 AM to 4:00 PM PST or 6:00 AM to 3:00 PM PST) and on-call rotation availability required

    • Add a personal touch to the support engagement
    • Review/assess the technical situation and establish case priority/severity in accordance with the service level agreement
    • Research support cases, knowledge bases/repositories, user/administrator manuals, and Internet resources in an effort to deliver technical solutions
    • Manage case-load in adherence to departmental goals/policies
    • Effectively manage cases through multiple channels while documenting precise troubleshooting and customer interaction details
    • Work individually and with a team to solve technical problems while communicating trending issues and best practices
    • Make the customer feel known and understood by reviewing case history to assure familiarity with the system environment

    Qualifications
    About You:

    Basic Qualifications:
    • Must be able to work onsite at UKG's Santa Ana facility at least 3 days/week
    • Minimum 2 years of professional experience in software/application troubleshooting and technical support
    • Proven experience in understanding of operating systems, networking technologies/protocols, and software applications

    Preferred Qualifications:
    • BS/BA in Computer Science or related experience preferred
    • Proficiency with MS SQL or Oracle is strongly preferred
    • Ability to deliver superior customer service
    • Sound analytical and organizational skills
    • Excellent oral/written communication skills
    • Experience with Workforce AutoTime preferred

    Pay Transparency for Colorado, New York, Washington and California

    The pay range for this position in Colorado, New York, Washington and California is $48,900 to $70,300 however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

    Information about UKG's comprehensive benefits can be reviewed on our careers site at https://https://www.ukg.com/careers.

    EEO Statement

    Equal Opportunity Employer

    Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

    View The EEO Know Your Rights poster and its supplement.

    View the Pay Transparency Nondiscrimination Provision

    UKG participates in E-Verify. View the E-Verify posters here .

    Disability Accommodation

    For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].

    Why you should apply for a job to UKG:

  • Ranked as one of the Best Companies for Women in 2023
  • 4.7/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 96% say women are treated fairly and equally to men
  • 99% would recommend this company to other women
  • 94% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Paid leave for new and adoptive parents, medical coverage for IVF services & reimbursement to help offset adoption and surrogacy expenses.
  • 45% company match on total employee 401(k) contributions up to the IRS annual limit.
  • Unlimited paid time off for you to rest, re-charge, and pursue your personal aspirations.