VP. Managed Services Operations

a high-performing operations team focused on delivering exceptional services in managed payroll, garnishments, benefits administration, tax filing, and time/WFM to a global customer base. You will be instrumental in driving operational excellence, compliance, and customer satisfaction across all service lines. As a key member of the India leadership team, you will collaborate across regions and functions to shape strategy, optimize delivery frameworks, and ensure seamless service execution.

Key Responsibilities

• Strategic Leadership: Develop and execute a comprehensive managed services strategy aligned with business goals, focusing on payroll, garnishments, benefits, tax filing, and time/WFM.

• Service Delivery Excellence: Ensure consistent, high-quality delivery of managed services, meeting or exceeding SLAs and KPIs across all domains.

• Team Management & Development: Build, mentor, and lead a high-performing operations team with specialized roles in payroll processing, garnishment handling, benefits administration, tax compliance, and time/WFM support.

• Process Optimization: Drive continuous improvement through automation, workflow enhancements, and technology adoption to improve efficiency and accuracy.

• Compliance & Governance: Ensure all services adhere to global and regional compliance standards, including labor laws, data privacy regulations, and tax filing requirements.

• Customer Advocacy: Act as a champion for customer needs, translating feedback into actionable service enhancements and process improvements.

• Cross-functional Collaboration: Partner with Product, Engineering, Sales, and Customer Success teams to ensure integrated service delivery and support for product adoption and retention.

• Global Operations Oversight: Manage operations across India and APAC time zones, ensuring 24/7 coverage and continuity for a global customer base.

• Vendor Management: Oversee relationships with third-party service providers supporting payroll, benefits, and tax filing, ensuring performance and compliance.

• Reporting & Analytics: Establish robust reporting frameworks to monitor service performance, identify trends, and inform strategic decisions.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Information Technology, or a related field; Master's degree preferred.

• 15+ years of experience, with at least 5+ years in senior leadership roles within managed services operations, preferably in a SaaS environment.

• Proven experience in scaling and leading teams delivering payroll, garnishments, benefits, tax filing, and time/WFM services.

• Strong understanding of compliance requirements across North America, EMEA, and APAC, especially in payroll and tax operations.

• Experience managing both internal teams and third-party vendors, including contract and performance oversight.

• Familiarity with UKG HCM and WFM products is a strong plus.

• Exceptional leadership, communication, and interpersonal skills.

• Analytical mindset with a data-driven approach to decision-making.

• High cultural awareness and competence, with experience working across global regions.

• Based in Pune, with flexibility to work across time zones and travel internationally.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]