Patient Care Coordinator - Full Time, Days/Evenings/Nights - St. Louis, MO

$2,000 Sign-On Bonus for External Candidates

Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Associate Patient Care Coordinator is responsible for assisting patients during the onsite registration and arrival processes for scheduled and unscheduled visits. The Representative in this role must have excellent customer service skills and the ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment. This employee completes the patient care coordinator process for inpatients and outpatients, takes demographic, reviews insurance and medical information, ensures managed care requirements are met, collecting patient liabilities when necessary and complies with regulatory guidelines. 

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (Days 8:00am - 4:30pm, Mid-Day 11:00am – 7:30pm, Evening 2:30pm – 11:00pm, Overnight 7:30pm – 4:00am). It may be necessary, given the business need, to work occasional overtime. Our office is located at 1465 South Grand, St. Louis, MO 63104. Cross-cover on occasion to other location.

Primary Responsibilities:

• Activate patients in the patient management system upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility. 
• Obtain and enter demographic and other financial and clinical information necessary for financial clearance of scheduled/unscheduled accounts.
• Responsible for understanding eligibility responses from insurances to assist patients in understanding their insurance benefits, copay, deductible, coinsurance.
• Verify that there is a complete physician order in place at time of service.
• Ensures that all necessary documents, including consents, insurance card copies, photo IDs, and other documents as deemed necessary are scanned into the patient business cycle system and obtain all necessary patient signatures at time of arrival. 
• Collect remaining patient liability responsibilities that were identified during financial clearance or RTE review, and offer prompt pay to all patients on date of service or before discharge for admitted patients (with the exception of WI region).
• Assist patients with onsite customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other patient business services functions and departments such as Financial Counseling. The ability to perform collections and cashiering functions when necessary.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years customer service experience
• Ability to work any of our 8-hour shift schedules during our normal business hours of Days 8:00am - 4:30pm, Mid-Day 11:00am – 7:30pm, Evening 2:30pm – 11:00pm, Overnight 7:30pm – 4:00am), All shifts rotate weekends, every-other weekend rotation to work. Also works Holidays
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

• Experience with Medical and insurance terminology

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do **your life's best work.**SM

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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