Senior Director Clinical Technology Solutions - Telecommute

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Clinical Technology Solutions (CTS) is a clinically oriented health IT services group within Optum Insight. We pair technology experts, management consultants, and skilled clinical leaders together to help health systems, provider entities, and payers achieve clinical and financial return from their technology investments.
 
Our holistic approach to Health IT optimization includes technical solutions, stakeholder engagement and education, clinical workflow redesign, and interoperability solutions for organizations to prepare for and thrive under value-based and risk-based models by focusing on enabling interactions between: providers and their care teams, patients, and payers.
 
The Senior Director is responsible for forming and maintaining payer client relationships and facilitating the success of engagements, ensuring that clients generate significant value from their ongoing partnership with CTS. The Senior Director will be a member of the Practice Leadership Team and is responsible for the overall management of practice operations and oversight of teams within assigned CTS projects/engagements. Senior Directors are responsible for expanding the team’s footprint with current payer clients and will have an annual target for overall managed revenue and/or utilization and client satisfaction. 
 
You’ll enjoy the flexibility to telecommute* from within the U.S. as you take on some tough challenges.  
 
Primary Responsibilities:

• Provides leadership and strategic direction for client delivery teams, holding workstream engagement leaders accountable for performance and assisting them with complex and challenging tasks

• Ensures outstanding and consistent customer service - creates and maintains relationships across a broad set of stakeholders within the payer client organization, including key operational and strategic leaders 

• Responsible for the integrity of operational processes, including building engagement budgets, ensuring adequate human resources, and compliance with regulatory standards

• Responsible for meeting profitability targets for specific engagements, as well as pursuing and achieving performance-based targets in at-risk engagements

• Responsible for program governance processes and meetings

• Informs internal activities and product development activities, including identifying opportunities for service and solution enhancements 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• Relevant Advanced Degree (MBA/MPH/MHA, etc.) with 8+ years industry experience OR Undergraduate Degree with 10+ years industry experience (health IT, provider operations, payer operations/management)
• 3+ years of experience at a senior level managing large scale services delivery / consulting engagements 
• Familiar with leading EHR vendors' core capabilities, including knowledge of tools and systems 
• Experience in developing growth strategies for organization(s), particularly around new business lines
• Experience as a successful influencer who can interact effectively with diverse groups of stakeholders such as clinicians, healthcare administration, and staff
• Ability to travel 25-30% within the United States
• Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. 

Preferred Qualifications:

• Exceptional communication skills with both staff and clients 

• Demonstrated ability to coach others to perform and achieve results

• Excellent presentation and negotiation skills with the ability to demonstrate these skills in both face-to-face and electronic formats including but not limited to telephone and email systems 

• Ability to solve problems by applying diverse skills and experience, demonstrate significant analytical capability, ability to manage through ambiguity and change while remaining self-motivated, organized and resourceful

• Excellent interpersonal skills, including the development, motivation and directing of teams

• Demonstrated success as a team player who can build collaborative relationships across an organization

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $134,200 to $257,700. The salary range for Connecticut / Nevada residents is $134,200 to $257,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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