Associate Financial Services Representative




Multiple Locations


Position summary

Job Posting End Date: October 15

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

  • Award-winning culture 

  • Inclusion and diversity as a priority 

  • Performance Based Incentive Plans

  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

  • Generous PTO (including paid time to volunteer!) 

  • Up to https://9.5% 401(k) employer contribution 

  • Mental health support 

  • Career advancement opportunities 

  • Student loan repayment options 

  • Tuition reimbursement

  • Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

General Summary:
This position is an entry level position within the Financial Recovery Unit (FRU).
No prior recovery experience is necessary, full training will be provided.

The incumbent is responsible for communicating a previously calculated overpayment or completing simple overpayment calculations from the available file information. When the overpayment has been determined and the file documented, the incumbent works directly with the claimant, advocate or employer, primarily on the phone, to ensure that overpayments are recovered timely and in accordance with the specific policy language.

This is a highly goal-oriented role; the incumbent is responsible for significantly contributing to the unit’s overall recovery results.

The file complexity is restricted in scope and the incumbent will be expected to effectively administer and recover overpayments on multiple products and systems (Group STD, Life, and VB - Unum and Colonial) and may be expanded based upon department needs.

Principal Duties and Responsibilities

  • Analyze content of claim file and obtain the necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers, and external resources to determine appropriate course of action on each file.
  • Consistently communicates, handles overpayment calculations and manages a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer overpayment claims across multiple products and system applications.
  • Negotiates and binds the Company with respect to decisions made regarding appropriateness of pursuing overpayments (generally lower amounts than the Financial Services Representative (FSR) role.)
  • Thoroughly and accurately documents and codes FRU actions in claim and legacy systems with supporting rationale for actions and next steps.
  • Secures a professional relationship with the claimant and/or employer, provides excellent customer service, demonstrates empathy, and remains open to new information. Provides prompt, accurate, and courteous responses to customers to promote the Unum brand.
  • Partners with Lead FSRs by reviewing team worklists to ensure workloads are appropriately assigned. Participates in special projects and other assignments as needed.
  • This position may also include some administrative duties in support of the team.

Job Specifications

  • College degree preferred or equivalent work experience
  • Demonstrates computer literacy and/or working knowledge of various claim systems (https://i.e., BAS, Colonial & NaviLink)
  • Solid mathematical, oral, and written communication, and interpersonal skills
  • Strong service and quality orientation
  • Demonstrates efficiency in time management and ability to multi-task goals and priorities
  • Ability to work with others in a highly collaborative team environment
  • Self-motivated in a goal oriented environment
  • Adaptable to change
  • Ability to manage worklist effectively with quality while able to multi-task
  • Solid negotiation skills
  • Able to deal with conflict effectively and professionally


Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.


Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional https://4.5% contribution whether you contribute to the plan or not.  All benefits are subject to the terms and conditions of individual Plans.



Why you should apply for a job to Unum:

  • 4/5 in supportive management

  • 75% say women are treated fairly and equally to men

  • 67% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • 67% female workforce, 59% in management/director roles, and nearly 50% of our board of directors are women.

  • Our workforce includes hybrid, in-office and fully remote employees, striking the right balance to support our customers and each other.

  • We offer 8 weeks paid parental leave, maternity coaching, lactation rooms, fertility support, and $25K per employee for adoption.