Consultant - Digital Trials

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it's up to you.

The Role

Do you want to revolutionize how business processes and systems work together to speed up clinical trials? Do you want to drive the industry to patient-centric and digital trials? Veeva Systems is looking for Consultants who have deep expertise in clinical trial management, can challenge the status quo, and have a passion for reducing process complexity and increasing the effectiveness of Site-Sponsor-CRO collaboration.

Opportunities are available across the United States for this role; this is a remote position. There is no work location requirement if a candidate is in close proximity to an airport and able to meet travel requirements. Qualified U.S.-based candidates are encouraged to apply.

What You'll Do

• Support process improvement workstreams of trial sponsors or contract research organizations (CRO) for implementation of new Clinical Operations, Clinical Data, or Digital Trial applications (e.g. SSU, CTMS, EDC, eConsent, eCOA / ePRO, etc.)
• Lead the process or site engagement redesign with customer stakeholders and SMEs. Understand their current state and future goals. Develop and facilitate the review and approval of new process flows and associated procedural documents (e.g. SOP)
• Define the customer's business deployment plans, success criteria, and site outreach program. Create plans to drive the customer and clinical research sites to new technology
• Understand Vault Best Practices and design the customer's future Vault business process
• Support the definition of system user requirements and contribute to system design workstreams (e.g. configuration, migration, integration, etc.)
• Assist with post-live analysis of reports and metrics to drive new process and user/site adoption and ensure established goals are met and improvements sustained
• As needed, serve as the primary customer liaison managing the project plan, communication, risks, and project reporting between the Veeva and customer teams
• Collaborate cross-functionally with Product, Strategy, Sales, and Site Success/SupportEnsure customer success from beginning to end of the engagement lifecycle

Requirements

• 3+ years' experience at a clinical research site or at a Sponsor / CRO in clinical operations, site monitoring, study startup, TMF operations, data management, and/or trial management
• 2+ years experience as a consultant, business analyst, or study lead
• Proven track record contributing to process transformation and system implementations either as a consultant, business, or IT representative for at least one of the following: eTMF, CTMS, SSU, EDC, eRegulatory / ISF, eConsent, ePRO, or similar systems for managing clinical trials
• Experience authoring controlled documents (e.g. SOP) and training material
• Ability to build cross-functional relationships and roll up your sleeves to enable process and system implementation with speed
• Ability to travel up to 50%

Nice to Have

• Direct experience in a services organization or product company
• Experience with creating and managing project plans (e.g. Project Manager)
• Experience leading workshops/user interviews, developing procedural documents and conducting system training
• Experience defining and driving success criteria, performance metrics, or study plans
• Locality to major life sciences customer hub (NJ; Boston, MA; San Francisco, CA; Philadelphia, PA; Chicago, IL)
• Experience in process management tools such as Microsoft Visio or Lucidchart
• Process or Change Management Certifications (Six Sigma, BPM, ITIL, PROSCI, or equivalent)
• Knowledge in life sciences compliance and computer systems validation requirements

Perks & Benefits

• Flexible PTOAllocations for continuous learning and development
• Health and wellness programs
• Qualified candidates must be legally authorized to be employed in the United States. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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