Managed Services Consultant - MedTech

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it's up to you.

Veeva was recently named the #1 Best Place to Work in Central Ohio by Columbus Business First.

The Role

Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant in our MedTech team who has a passion for helping customers achieve their business vision.

Veeva Vault, our cloud-based content management, and collaboration solution are used by our customers to manage content-centric processes across key departments within a Medical Device or Diagnostics company, including clinical trials, quality management, manufacturing, regulatory, sales, and marketing. The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live MedTech R&D Vault customers. In this role, you can build long-term relationships and partner with customer administrators at MedTech companies to deliver solutions that meet their business needs.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, non-travel role. There may be travel opportunities at select times of the year for internal events.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Provide Post-Go Live administrative support for multiple customers utilizing Vault solutions (Clinical, Regulatory, and Quality application suites)
• Solution and configure Vault applications to meet customer business needs
• Bulk import/export of content & data
• Deliver ad hoc training of customer users and administrators
• Analyze and deploy new product features
• Maintain the customer's Vault environment landscape

Requirements

• 3+ years of experience implementing, administering, configuring, and/or supporting regulated systems or data-driven software solutions
• Customer service or consulting experience
• Ability to quickly understand customer requirements and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor's degree or equivalent relevant experience

Nice to Have

• Project management experience
• Familiarity with MedTech Industry standards and regulatory requirements
• Understanding of compliance and computer systems validation requirements
• Direct experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, SharePoint, Liquent Insight, Trackwise, Medidata, NextDocs, eTMF/CTMS solutions, FirstDoc / FirstPoint, etc.

Perks & Benefits

• Flexible PTO
• Allocations for continuous learning & development
• Health & wellness programs

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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