Senior Consultant - Content Management Implementation (Remote)

Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world's largest pharmaceutical companies to emerging biotechs. Veeva's software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it's up to you.

The Role

Are you looking for an opportunity to innovate? Interested in enhancing your consulting expertise while delivering implementation solutions that make our clients more efficient? Come help us change how Quality information, content, and processes are managed in Life Sciences. Veeva's Vault Quality suite is a single authoritative source, enabling greater visibility and control of content and data. Vault Quality enables organizations to modernize Quality management while driving compliance and operational innovation.

You have experience implementing technology and have a passion for helping customers optimize their quality data and content management operations in the cloud. As a key member of our Professional Services team, you will be responsible for: understanding our customer needs, managing quality information, translating requirements into solution design, and defining global strategies to deploy our cloud-based solution across the enterprise.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Lead life sciences customers in the rapid configuration and implementation of applications to support the management of quality processes to ensure customer success
• Guide customers on how to enhance their quality and compliance culture through the use of Veeva's Quality suite to drive risk analysis, quality metrics, continuous improvement, and audit/inspection readiness
• Define strategies and implementation program(s) for deploying Vault Quality across an organization globally
• Content management solution design, prototyping, configuration, and documentation
• Project management includes resource planning, leading and motivating a cross-functional team, and project tracking and forecasting
• Primary customer liaison managing communication between the project team, customer, and internal stakeholders
• Mentor project team and junior consultants in the Professional Services organization
• Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)

Requirements

• 8+ years of experience implementing content management software e.g. Documentum, SharePoint
• Experience implementing content and/or data management systems with the ability to comprehend and translate business requirements and create corresponding solutions designs
• Proven expertise in customer leadership and mentoring of team member
• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
• Ability to travel up to 50%

Nice to Have

• Understanding of global quality requirements, compliance considerations and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
• Experience implementing Document or Quality Management systems for life sciences as a consultant, business, or IT representative
• Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems
• Consulting experience
• Life Science, computer science, biochemical and mechanical engineers or related degree
• SaaS/Cloud experience
• Locality to major life sciences customer hub (NJ, NY, Boston, San Francisco, Philadelphia, Chicago, Los Angeles, Denver, San Diego, Research Triangle Park)

Perks & Benefits

• Flexible PTO
• Allocations for continuous learning & development
• Health & wellness programs

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]

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