For the 15th year, Verizon is proud to be recognized as a Top Company for Multicultural Women by Working Mother.
60% employee diversity in our workforce
Awarded AnitaB.org Top 2020 Companies for Women Technologists - We’re proud to be a 2020 Top Company for Women Technologists.
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
This role will create and analyze quantitative research to define the drivers of loyalty for Verizon Connect. This role would perform the research and work with other researchers to design the research, gather the necessary data, analyze the data including multivariate analysis, and provide insights for action. In addition, this role would focus on designing and analyzing a relationship survey. This role would include utilizing a Customer Experience Management and Feedback system to create a systematic way for triggering surveys, managing the feedback, and designing dashboards that capture the ongoing feedback. Other CX related project items may also be included in the scope of this role, including: transitioning existing surveys into a new CFM tool, leading the collaboration of the redesign of various surveys, creating consistent systematic processes. As a leader of the business, you will be responsible for creating presentations, dashboards, visualizations, and reports that tell the story of what happened and why it happened. Learnings will be used to understand what will likely happen in the future and help determine the actions that need to be taken.
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.
What we’re looking for...
You'll need to have:
Even better if you have one or more of the following:
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).
Verizon is one of the largest communication technology companies in the world.
With over 150 locations, Verizon is a global leader delivering innovative communications and technology solutions that improve the way our customers live, work, learn and play.
Founded in 2000, the company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers ...