For the 15th year, Verizon is proud to be recognized as a Top Company for Multicultural Women by Working Mother.
60% employee diversity in our workforce
Awarded AnitaB.org Top 2020 Companies for Women Technologists - We’re proud to be a 2020 Top Company for Women Technologists.
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Aligned with CX Strategy, the Manager of Customer Experience Storyboards develops and implements analytic views that generate holistic understanding of customers. You will drive projects with AI&D, SOI and Reporting team to manage all CX requests for baseline reporting, new models, Decisioning propositions and reporting. You will create and own single source of experience, operational and financial performance for all CX Experiences.
The Data Science Manager is a well-rounded individual who has deep knowledge of data marts, predictive/prescriptive analytics, excellent communication, interpersonal, presentation, financial/analytical and social skills. The role requires a consistent track record in leading a consumer customer experience program guided by data and implementing broad based technology solutions. Creates and enjoys being part of an environment that promotes customer centricity, teamwork and accountability.
You will be part of vibrant and growing team that generates insights and customer experience solutions for the entire Consumer CX Organization.
There will be a balance strategic thinking, goal setting, dashboard development, data systems and tools transformation, project management, results accountability, cross-functional collaboration, creative ideas and “rolling up the sleeves” to resolve tactical issues. You are able to challenge the status quo by demonstrating a willingness to re-invent the current process and policies, and adopt change as a challenge.
Where you'll be working:
In this remote role, you'll work from home with occasional in-person trainings and meetings.
What we’re looking for...
You’ll need to have:
Even better if you have one or more of the following:
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).
Verizon is one of the largest communication technology companies in the world.
With over 150 locations, Verizon is a global leader delivering innovative communications and technology solutions that improve the way our customers live, work, learn and play.
Founded in 2000, the company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers ...