Director, Product Operations
Wake County, NC
What you’ll be doing...
The Director of Product Operations will be responsible for leading the data discovery and analysis that will drive incremental revenue growth, better decision making, and increased profitability across the Verizon Business Group (VBG). The Director must have a broad range of skills that include the ability to think strategically about intelligence reporting and analytics and move beyond compiling data and help tell the story behind the numbers that drives better outcomes for VBG. The Product Operations team is responsible for gathering and synthesizing customer journey data with support from customer-facing product functions on Lead to Quote, Quote to Order, Order to Install, Install to Provisioning, Provisioning to Activate, Activate to Bill, features use by product. Key outcome generated by the team should provide insights into customer journey, their experience, and NPS by product by segment.
This role is tasked with the development of a strategic framework that can be sustainably implemented supporting multiple product towers, identifying, prioritizing, structuring, and leading multiple information based projects simultaneously. Data and analysis must span the breadth of the business and synthesize input from Finance, Operations, IT and other partners into actionable insights.
Analyze and use qualitative and quantitative data; extrapolate pertinent trends impacting business performance and incorporate understanding into decision criteria
Strategic Insights: understand and utilize economic, financial, and industrial data to accurately diagnose product strengths and weaknesses, as well as able to analyze and act on threats and business opportunities
Competitive Intelligence: solicit feedback from all channel and functional leads on competitive challenges in marketplace and concurrence on strategic and tactical recommendations
Strategic Planning: Define a strategic roadmap to support future commercial and product decisions; develop longer-term strategies to mitigate against revenue threats and to reduce churn
Concept Ideation: Develop concepts for new products in support of strategic product transformation; ensure that strategies are integrated into Product plan and align with profitability; position acts as a subject matter expert providing strategic operations leadership, working with multiple stakeholders and providing insights for decisions; work cross-functionally with Network, IT, Product Development, and Segment Leads to understand emerging technologies and market trends and develop requirements to meet those needs
Executive Alignment: Lead presentations of business cases to senior leadership and ensure preparation of financial models for implementation of product investment decisions; possess and articulate defendable points of view on key areas, such as capabilities, models, and revenue models
Performance Management: Develop measurement criteria to assess performance
What we’re looking for...
10+ years’ experience in assessing market sizing, potential revenue opportunity and business case development, information systems, finance, analytics/business intelligence, engineering, mathematics, statistics, and other related disciplines
Demonstrated experience performing complex financial analysis to determine financial viability, risks, and rewards
Experience preparing and reviewing financial and operational summaries with the executive leadership team and making appropriate business recommendations
Ability to identify complex business performance issues and present insights on the consolidated internal reports and external presentations
Excellent understanding of product principles
Ability to understand the business context and competitive landscape in order to develop strategies that are aligned to the business objectives
Extensive knowledge of data warehouse, data domains, and data.
Deep experience working in a consumer-centric business environment
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.