FSM Senior Coordinator - Bangalore
What you’ll be doing...
The overriding function of this role is to ensure that work Verizon Enterprise Solutions has completed is correctly billed for and is realised for the business.
Working with Sales and solutions to ensure billing correct at the start of process to avoid billing issues.
Working with other finance groups to ensure Accounts Receivable (AR) is kept to a minimum.
Overseeing completion of customer tasks and queries with billing teams in EMEA or APAC or US.
Building the processes and tasks for regional bill teams, where not already in place, and interfacing with regional bill teams to ensure all customer queries have an answer point and are progressed correctly.
Understand and manage the Client Pricebook and business case assumptions for revenue assurances purposes.
Integration of complete billing processes into New Service Request process so manual and automated steps are understood and completed by all stake holders and contributors.
Automating as much of billing process as possible in respect to a name account, so manual intervention is not required.
Monitoring and supporting the resolution of all billing related Service Requests and the communication with Customer on progress and conclusion.
Work with Verizon Enterprise Solutions (VES) teams completing the revenue realisation and billing simplification processes to drive improvements and overall customer satisfaction.
Monitor and report revenue recoveries actions (ie. WIP file) in coordination with Regional Service Delivery Manager.
Produce and present billing reports at commercial governance each month. Produce internal billing reports as required.
Handle the pre-sale billing sign off on all New Service Requests or Request For Change’s requests.
Handle billing governance across the program internally and externally.
Oversee first billing process on all new services ensuring sign off from Customer, internal PM and the business.
Governance of billing against internal and customer business case in line with contract and price book.
Working Hours are 09:00 - 18:00 Indian Standard Time.
What we’re looking for...
You'll need to have:
Bachelor's degree or one or more years of work experience.
Fluency in English.
Advanced Excel capabilities.
Even better if you have:
Two or more years of experience in a finance arena with a concentration on the billing area of large-scale customer networks. Knowledge of business processes (e.g. ITIL) and the impact thereof on the technical environment.
A flexible work-attitude, willingness to work at irregular hours when required, but at the same time knowing how to set boundaries and find a healthy work-life balance.
An understanding and work at a level that goes beyond mere compliance, but keeps in mind the needs of colleagues, customer and company at an integral level and basing decisions on those ethical principles.
Proficiency in communication at all levels.
Ability to give guidance and coaching to peers.
Ability to intensively cooperate with the customer on finance and billing matters.
Two or more years of experience in the Telco finance arena with a concentration on the billing area of large-scale customer networks.
Financial qualifications or other relevant qualifications.
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.