IT HELP DESK (Voice support)
What you’ll be doing...
You’ll be Tier 1 technical expert at IT Service Desk assisting internal employees of Verizon with IT related issues via call/ chat/ tickets, which allows Verizon resources to deliver their duties seamlessly. You’ll create global standard customer experience to our globally present Verizon employees/ contractors. You’ll gather and develop knowledge of Tier 1 with information gathered from your experience in your daily contacts with Verizon internal customers. It’s an evolving world of technology out there – but your knowledge and ideas will help us lead in delivering world class customer experience.
- Exhibiting excellence in perceptual and analytical thinking, interpersonal communication, and strong leadership and project management skills.
- Improving the productivity of the employees who call up IT Service Desk for assistance with their issues in the systems.
- Providing customers a great experience with customer care skills, communication, oral, written, typing, and telephone skills.
- Assisting internal employees of Verizon and assist them swiftly and efficiently with their applications or tools issues.
What we’re looking for...
You love to go the extra mile to deliver customer excellence at your job. You can troubleshoot IT issues to the best of your abilities and bring in new troubleshooting steps to enhance the existing knowledge base. You are able to see the IT trouble through the eyes and words of others, and deliver quick resolution to resolve the reported issue because you’re excited to get Verizon internal customers back online for them to deliver their job responsibilities to serve Verizon customers.
You’ll need to have:
- Bachelor’s degree or one or more years of work experience.
- One or more years of international technical service desk experience.
- Experience in working with US/ UK specific technical support projects.
Even better if you have:
- Master’s degree or one or more years of work experience.
- Communication, written and customer handling skills.
When you join Verizon...
You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.