For the 15th year, Verizon is proud to be recognized as a Top Company for Multicultural Women by Working Mother.
60% employee diversity in our workforce
Awarded AnitaB.org Top 2020 Companies for Women Technologists - We’re proud to be a 2020 Top Company for Women Technologists.
When you join Verizon
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
We are looking to hire a Senior Voice Application Designer to join the Verizon Omni Voice team. If you are curious about new technology and the possibilities it creates, then this job may be perfect for you. As part of the Global Technology Solutions team, you will work on new technologies and find ways to meet our customers’ needs, and make it easy for them to do business with us on self-service channels. You will use your expertise to solve complex problems and find unique solutions.
Omni Voice handles all projects related to Voice technology in Verizon. This includes the IVR (Interactive Voice Recognition) Voice Application Development on the Avaya Experience Portal (AEP) Platform, Outbound Dialing solutions, Voice Tools Management, Voice Applications in the Contact Center, Voice Biometrics & Fraud Management as well as Voice Bot development in Amazon Alexa and Google Dialog Flow. Our IVR handles 4.5 million calls a day with an 85% self-serve rate. The team manages enterprise-wide solutions that support multiple business segments 24X7 and is the first stop for sales and service calls catering to our customer base. The team is dedicated to delivering best-in-class conversational speech applications for our customers.
Where you'll be working...
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we’re looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Voice technology design experience.
Even better if you have:
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).
Verizon is one of the largest communication technology companies in the world.
With over 150 locations, Verizon is a global leader delivering innovative communications and technology solutions that improve the way our customers live, work, learn and play.
Founded in 2000, the company operates America’s most reliable wireless network and the nation’s premier all-fiber network, and delivers ...