Senior Manager - Business Transformation

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Artificial Intelligence & Data (AI&D) Organization is an exciting new center of excellence supporting all of Verizon, reporting into the Global Network & Technology team. Our team will be a catalyst to Verizon's future in creating networks that move the world forward through the power of artificial intelligence and data. You will work alongside Digital Marketing teams to create an AI roadmap aligned with their strategy. You’ll bring substantial knowledge of digital marketing processes and datasets and will lead the catalyst team to enable your business partners to make important decisions and drive towards the ethical and responsible use of customer and prospect data and avoid algorithmic bias. You will partner with and leverage the strength of our internal Data Science center as well as vendor partners to industrialize AI models. You will lead data science projects that drive better customer experience, seamless sales transactions, and increases in sales as well as service revenue. You’ll work closely with a team of data scientists, data governance and engineers, and software developers and play a key role in developing and delivering the next generation Artificial Intelligence/Machine Learning solutions that generate substantial value for the business. You and your team will manage a pipeline of AI use cases from ideation to implementation and ensure data and models meet the privacy, legal and regulatory requirements.

• Act as a thought leader and act as a forward-leaning partner with your digital marketing business team to shape, prioritize, and deliver strategy for the business unit across data governance, data architecture, and AI/ML.
• Lead a team of analysts tasked with identifying the right artificial intelligence opportunities to improve customer experience, seamless sales transactions and increases in sales as well as service revenue.
• Drive ethical customer and prospect data collection practices and prevent algorithmic bias.
• Make existing ML models relevant and incubate new ML modeling approaches to solve business problems.
• Partner with AI Center to industrialize AI and deploy and integrate “always on” models.
• Form POD teams that are mission aligned and comprising business teams (Digital Marketing), AI&D and technology teams.
• Partner with the business to ensure our organization’s strategy is aligned and supportive of wider business unit strategic goals.
• Leverage program delivery offices to ensure value creation and general project health and good practices are followed to deliver projects on time.
• Partnering with technology, security, legal, and privacy to ensure a strategy for the business is also defined in the context of the overall group strategy.
• Design, develop, implement, and oversee high-end analytical/technology processes and solutions with a focus on leveraging advanced machine learning and artificial intelligence methods.
• Perform ad-hoc analysis and develop reproducible analytical approaches to meet business requirements.
• Perform exploratory and targeted data analyses using descriptive statistics and other methods.
• Present results and recommendations to senior management and business users.

Where you'll be working:

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You are a great analytical leader. You thrive in an environment where enormous volumes of data are generated at rapid speed. You’re a creative thinker who likes to explore and uncovers the issues. You are decisive. You are great at influencing up, down, and across groups, and you take satisfaction in mentoring others.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience working in the Digital Customer Experience domain.
• Knowledge of digital marketing processes and datasets.
• Experience with test and learn as well as marketing effectiveness optimization techniques.
• Experience in applying statistical methods and leveraging data to answer business problems.
• Experience with developing insights, presenting, and influencing strategic decisions using data.
• Experience in descriptive and diagnostic analytics.
• Experience of applying predictive and prescriptive models to solve business problems.
• Experience with Python/R and SQL to manipulate data and draw insights from large data sets.
• Experience with developing visualizations using Tableau/Qlik/Thoughtspot.

Even better if you have one or more of the following:

• Master’s degree in mathematics, statistics, analytics, engineering, computer science, or another technical discipline.
• Experience with Python, Spark, and SQL to manipulate data and draw insights from large data sets.
• Experience with data mining and Big Data tools.
• Experience leading a team.
• Experience using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action.
• Knowledge of data warehouse and data lake technology (Teradata, Hadoop, No SQL, graph DB).
• Ability to drive business results with data-based insights.
• Excellent written and verbal communication skills.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical, religious, or state law recognized reasons).