Aftermarket Ops Manager

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.WabtecCorp.com.

It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.

Shuttlewagon, a Wabtec company is looking for an Aftermarket Operations Manager. The Aftermarket Operations Manager serves customers by resolving support and service issues quickly and completely. This position ensures customer issues are resolved swiftly, efficiently and that the root cause of the issue is identified and addressed. The Aftermarket Operations Manager ensures the retention of customers through customer satisfaction. This position helps generate new and increased revenue streams identifying and presenting parts and service solutions to customers. Must have the ability to be recognized by customers and coworkers as credible and a knowledgeable source of information on Nordco machine parts and other aftermarket products.

ROLES AND RESPONSIBILITIES

• Lead an aftermarket support team for direct support for day to day parts and service management.

• Assist with portal management within customer base.

• Ensure customer accounts are up to date and payments are received, collaborate with accounts receivable.

• Direct CSR team to ensure communication and scheduling of field service technicians are fluent.

• Support returns parts and inventory counts process with field service team to ensure accurate inventory counts.

• Assist CSR team with backorders and inventory verification

• Improve service & product support systems and processes.

• Develop structure of internal and customer training programs and generate training revenue.

• Execute part stocking strategies to reduce stock out conditions while optimizing inventory levels

• Execute part pricing initiatives to grow parts volume while meeting parts revenue and margin targets

• Create recommended spare parts packages for customer machines, trailers and shops

KNOWLEDGE, SKILLS, AND ABILITIES

Education

• Bachelor’s degree in related field or equivalent work experience

Experience.

• Minimum of 5 years of experience in a similar position.

• Knowledge of basic industrial components and their application.

• Knowledge of Nordco equipment and/or customers is preferred.

Technical Skills

• Ability to learn Nordco Equipment and key components.

• Proficient in the use of computer applications such as word processing, spreadsheets and basic understanding of database applications.

• Ability to analyze, troubleshoot and solve problems.

• Ability to use Microsoft office

• Ability to perform technical training

• Ability to solve complex problems for stakeholders

Behavioral Attributes

• Entrepreneurial spirit with a high level of passion and determination

• Team player with strong interpersonal skills and the ability to articulate ideas clearly in oral and written communication

• Friendly and customer focused with a genuine desire to serve customers.

• Results driven and willing to go the extra mile.

• Ability to develop strong internal and external customer relationships

• Ability to work effectively with minimal supervision

• Strategic focused to help grow the Aftermarket business

• High level of integrity in all dealings

• Ability to effectively present information and respond to questions from managers, customers, vendors and the general public.

 TRAVEL

• 20% domestic travel is anticipated

Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.